Michele Gicopoulos
Regional Vice President
White Lake,MIchigan
Summary
Accomplished Regional Vice President with demonstrated track record of success in managing multi family properties for Manufactured Home communities across various markets. Bringing exceptional history of achievement and drive to continuously improve procedures and processes across the board. 20 year track record of successful leadership performance.
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic. Organized and dependable. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am hardworking and passionate and consistently strive to exceed goals.
Overview
23
23
years of professional experience
Work History
Regional Vice President
RHP Properties
06.2013 - Current
- Oversee manufactured home communities and commercial units
- Drive team engagement to achieve aggressive company targets.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Interacted well with customers to build connections and nurture relationships.
- Reduced overhead costs through strategic management of resources and budget allocations.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Create, implement and manage yearly budgets including capital expenditure projects.
- Manage financial operations and adhere to monthly budgetary guidelines
- Strive to achieve or exceed budgeted revenues and occupancy
- Ensure community managers maintain condition and appearance of common areas, community homes and grounds to meet or exceed expectations of company and curb appeal.
- Manage sales program to ensure sales goals are met
- Created rent collection procedure for states of Utah, Texas, Colorado, Michigan, Ohio and Alabama in order to properly process evictions in timely manner
- Process and approve payroll and monitor refurbishing crews hours to ensure that employees stay within budgetary guidelines
- Create and adhere to budgets for refurbishing inventory homes
- Created abandoned home procedure for state of UT in order to obtain titles to abandoned homes
- Responsible for purchasing new homes in Utah to increase RO.
- Work directly with Owners of third-party management communities to ensure maximum occupancy and ensure that budgets are adhered to maintain profitability
- Host quarterly sales and operations meetings with Regional Managers, Community Managers, Sales Coordinators and office staff to ensure that all staff members are receiving proper training of all recently released policies and procedure
- Work with lenders to purchase repossessed homes in order prevent removal and ensure occupancy levels are maintained
- Analyze sales and collections reports and implement procedures to ensure goals are being met
- Create sales marketing plans to bring in new residents to communities
- Report directly to COO and President
- Oversight of 6 Regional Managers in 5 states and 67 communities that total 13856 home sites and 1 commercial building with 4 units.
- Created collaborative work environment that promoted open communication among team members.
- Fostered strong relationships with key stakeholders for improved collaboration and decision making.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed talent acquisition strategies to attract top-tier candidates, resulting in high-performing workforce.
- Trained and guided team members to maintain high productivity and performance metrics.
- Paid attention to detail while completing assignments.
- Demonstrated leadership skills in managing projects from concept to completion.
- Applied effective time management techniques to meet tight deadlines.
- Worked well in team setting, providing support and guidance.
- Self-motivated, with strong sense of personal responsibility.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in team environment.
- Organized and detail-oriented with strong work ethic.
Regional Manager
RHP Properties
06.2008 - 06.2013
- Managed day to day operations and sales activity for portfolio of up to 34 communities at time in multiple states
- Regularly visited communities to ensure community appearance met or exceeded expectations
- Implemented training program for operations and sales as well as traveled throughout country to train all newly hired staff during 72 community acquisition and 34 community acquisition.
- During this time was also responsible for transitioning 11 of new communities to ensure that company policies and procedures were implemented
- Held daily conference calls with Community Managers and weekly sales calls with Community Managers and Sales Coordinators to ensure deadlines and goals were being met
- Prepared weekly and monthly variance reports, delinquency reports and sales reports to monitor daily operations
- Developed marketing strategies to market community to potential residents
- Managed monthly budgets and adhered to budgetary guidelines
- Maintained positive relationships with residents and employees
- Successfully managed upgrades of Cap Ex improvements including road repairs, clubhouse improvements and water and sewer systems
- Created manuals for 3 of Wastewater Treatment plants and Well systems
- Created rent collection procedure for community managers to follow for rent collections in MI and OH
- Updated database on daily basis with pricing and information regarding inventory homes.
- Built positive and productive relationships with store and field leadership.
Community Manager
Orchard Grove MHC
02.2007 - 06.2009
- Management of day to day operations of Manufactured Home Community
- Respond and effectively communicate with residents to resolve issues
- Exceeded monthly delinquency collections goals for 13 consecutive months
- Sold community owned homes and brokered homes for residents
- Sold 29 homes during time at community bringing total community owned homes for sale to zero in inventory
- Managed lead tracker system and followed up with perspective home buyers
- Managed site fills and assisted perspective residents in process of moving their homes into community
- Conducted daily grounds and building inspections to maintain physical operations of property
- Maintained delinquency of less than 0.04%.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Learned and adapted quickly to new technology and software applications.
- Gained strong leadership skills by managing projects from start to finish.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Organized and detail-oriented with strong work ethic.
Community Manager
South Lyon Woods MHC
09.2005 - 02.2007
- Responsible for all aspects of community management
- Sold 57 inventory homes from Sept 2005 to February 2007
- Responsible for exceeding monthly collections goals 17 consecutive months
- Maintained delinquency of less than 0.03%
- Worked in conjunction with local Police Department to maintain safe community for residents and to make community desirable place to call home
- Organized community events throughout year to increase resident retention.
- Trained various Community Managers throughout region.
Community Manager
Metro Commons MHC
02.2005 - 09.2005
- Responsible for all aspects of property management
- Reduced delinquency by 80%
- Worked with local law enforcement to bring crime down in community.
- Sold homes to qualified buyers and increased resident retention.
- Daily communication with corporate personnel correcting resident files.
- Processing invoices.
- Creating yearly budget.
- Responded to Common Area Maintenance (CAM) inquiries.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
Office Manager
Northwood MHC
06.2004 - 02.2005
- Duties included creating and updating resident files including transferring all residents information from Rent Manager to Manage America management software.
- Collections
- Processed community payables and maintained records for future reference.
- Learned and trained Community Manager on new procedures and new rent management software
- Assisted with resident evictions for nonpayment of rent and rule and regulation violations.
Office Manager
Uniprop Properties
01.2004 - 11.2004
- Duties included rent collections, monitoring local rental rates through market surveys, enforcement of community rules and regulations, assisting in development of marketing materials, processing and approving applications for residency, selling new and used manufactured homes, maintaining community files.
Customer Service Rep
Renkim Corporation
08.2001 - 01.2004
- Responsible for assisting Ford Dealerships throughout US and Canada with recall related issues and concerns
- Managed and processed between 90 and 120 incoming calls per day from customers.
- Answered phones, filing and faxing information to dealerships
- Maintained excellent working relationship with wide range of co workers from many different backgrounds
- Trained newly hired employees
- Responsible for maintaining English and French language Ford recall manuals for U.S
- And Canadian divisions.
Education
High School Diploma -
Westminister Secondary School
London, Ontario06.1991
Skills
- Customer Relations
- Budget Development
- Business Management
- Sales Promotion
- Employee Relations
- Operations Management
- Inventory Management
- Customer Service
- Financial Management
- Strategy Development
- Team Leadership
- P&L Management
- Sound Judgment
- Staff Management
- Sales Coaching
References
References are available upon request.
Timeline
Regional Vice President
RHP Properties
06.2013 - Current
Regional Manager
RHP Properties
06.2008 - 06.2013
Community Manager
Orchard Grove MHC
02.2007 - 06.2009
Community Manager
South Lyon Woods MHC
09.2005 - 02.2007
Community Manager
Metro Commons MHC
02.2005 - 09.2005
Office Manager
Northwood MHC
06.2004 - 02.2005
Office Manager
Uniprop Properties
01.2004 - 11.2004
Customer Service Rep
Renkim Corporation
08.2001 - 01.2004
High School Diploma -
Westminister Secondary School