Michele Giordano
Ponchatoula,LA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
20
20
years of professional experience
5
5
Certifications
Work History
Assistant Manager
Security Finance
06.2025 - 07.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Secretary
Gonzales Tire & Automotive
11.2023 - 06.2025
- Answered multi-line phone system and enthusiastically greeted callers.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained electronic filing systems and categorized documents.
Head Cashier
Walmart
10.2020 - 11.2023
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Maintained stock to meet expected customer demand.
Medical Assistant
Pafford EMS
08.2021 - 03.2023
- - Covid Testing and giving out vaccinations
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Live In Caregiver
Leading Health Care
07.2019 - 07.2020
- - Patient was wheelchair bound, brain injuries, and unable to use arms, and limbs. Responsible for operating lifts, including daily patient care with no limits.
- Supported clients in maintaining independence by assisting with daily activities such as personal grooming, mobility, and meal preparation.
- Enhanced clients'' quality of life by providing compassionate and attentive care.
- Promoted clients'' physical and mental health by engaging them in appropriate exercises and recreational activities.
- Administered medications accurately and timely, ensuring proper dosages for optimum client health.
- Enhanced nutritional intake of clients by preparing healthy meals according to dietary restrictions or preferences.
Medical Assistant
East Jefferson Family Practice
01.2018 - 05.2019
- - Medical Coding and billing, Insurance Verifications, Front Office Check Patients In and Out, Make Appointments, Answered Phones, File Patient Records
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Improved clinical workflow with introduction of electronic health records system.
Office Manager
Office Manager
04.2005 - 05.2018
- - Automotive Tires and Services
- - Responsible for all front-end operations, including in person requests for information and customer satisfaction
- - Designed and maintained electronic files
- - Maintained all accounts payable and receivable transactions
- - Ensure all correspondence and communications are handled in a timely and efficient manner
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Externship
Michele Giordano
10.2018 - 11.2018
- - Riverside Urgent Care
- - Hands on experience and training with direct patient care
- - Vital checks, Explanation of treatment plan, Electronic Charting, Prepare treatment rooms
Education
Diploma - Medical Assistant
Blue Cliff College
Metairie, LA11.2018
Skills
Triage
Personal Assistant Experience
Microsoft Office Proficient
QuickBooks Certified
Office Administration
Medical Scheduling
Administrative
Medical Terminology
Caregiving
Preparation of treatment rooms, including sterilization and infection control
Collection of lab specimens and diagnostic testing
Experience Administering Injections
Medical Office Experience
Medical Billing and Coding
EMR Systems
Patient Care
Phlebotomy
Basic Life Support (BLS) Certified
Checking vital signs
Phone Etiquette
Champion safety practices in accordance with OSHA regulations
Electronic Medical Record experience with EPIC
Accounting
Computer Skills
Insurance verification
Venipuncture
American Heart Association, CPR and AED
Office Management
Competent in maintaining confidentiality in accordance with all HIPAA rules and
Certification
Driver's License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Full Professional
Timeline
Assistant Manager
Security Finance
06.2025 - 07.2025
Secretary
Gonzales Tire & Automotive
11.2023 - 06.2025
Medical Assistant
Pafford EMS
08.2021 - 03.2023
Head Cashier
Walmart
10.2020 - 11.2023
Live In Caregiver
Leading Health Care
07.2019 - 07.2020
Externship
Michele Giordano
10.2018 - 11.2018
Medical Assistant
East Jefferson Family Practice
01.2018 - 05.2019
Office Manager
Office Manager
04.2005 - 05.2018
Diploma - Medical Assistant
Blue Cliff College