Michele Goodwin
AMESBURY,MA
Summary
New All Lines independent insurance adjuster with transferable skills acquired from working as an executive assistant and office manager. Expertise in customer service, conflict management, and regulatory compliance. Committed to driving efficiency and building strong client relationships. I have years of experience working extremely well during high pressure tight deadline situations.
Overview
21
21
years of professional experience
Work History
Office Manager
Gordon Ulen CPA
07.2021 - 08.2025
- Streamlined office operations, enhancing workflow efficiency and productivity.
- Managed scheduling and coordination of client appointments, optimizing time management.
- Developed and implemented filing systems, improving document retrieval processes.
- Trained and mentored administrative staff, fostering professional development and team collaboration.
- Implemented office supply inventory systems, reducing costs through strategic vendor negotiations.
- Analyzed operational processes, identifying areas for improvement and recommending solutions for efficiency gains.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Senior Administrative Assistant
Anstiss & Company
06.2004 - 07.2021
- Managed executive calendars and scheduled appointments, ensuring optimal time management for leadership.
- Streamlined office procedures by implementing new software tools, increasing overall productivity of administrative functions.
- Trained and mentored junior administrative staff, fostering a collaborative team environment and knowledge sharing.
- Boosted client satisfaction by providing exceptional customer service through timely responses to inquiries and resolving issues efficiently.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Developed and maintained filing systems, improving document retrieval speed and organization across departments.
- Assisted in budget preparation and expense tracking, contributing to accurate financial reporting processes.
Education
Bachelor of Arts - Graphic Design
Boston University
Boston, Massachusetts, MAPost-Graduate Certificate - Business Management
Harvard Extension
Cambridge MAAccounting & Quickbooks - Accounting And Finance
Northern Essex Community College
Haverhill, MACourse To Pass FL License - Castastrophic Insurance Adjusting
2021
Online Course10-2025
Skills
- Customer service
- Office management
- Organizational skills
- Customer relations
- Billing
- Bookkeeping
- Account reconciliation
- Relationship building
- Conflict management
- Project management
- Information protection
- Regulatory compliance
Accomplishments
7020 - Insurance Adjuster - ALL LINES
License # G287593 - Issued 10/22/2025
Timeline
Office Manager
Gordon Ulen CPA
07.2021 - 08.2025
Senior Administrative Assistant
Anstiss & Company
06.2004 - 07.2021
Bachelor of Arts - Graphic Design
Boston University
Post-Graduate Certificate - Business Management
Harvard Extension
Accounting & Quickbooks - Accounting And Finance
Northern Essex Community College
Course To Pass FL License - Castastrophic Insurance Adjusting
2021
Mentors
Mentors
Debbie Outland
Amanda Williams
These woman have been invaluable to me for any questions as well as how to navigate my new journey.