Michele Gordon
Philadelphia,PA
Summary
Goal-oriented director dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with multiple departments and staff to strengthen hospital success. Motivational leader with top-notch communication, organizational and strategic planning abilities.
Overview
18
18
years of professional experience
Work History
Director of Admissions
Belmont Behavioral Health Hospital
05.2023 - Current
- Conducted regular evaluation of admission policies and procedures, making necessary adjustments to maintain alignment with institutional objectives.
- Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
- Guided and supported faculty and staff in development of new programs.
- Assisted in development and implementation of faculty development plans.
- Oversaw budget management for the admissions department, utilizing resources effectively while maintaining fiscal responsibility.
- Worked with marketing team to develop recruitment strategies in accordance with organizational goals and within budgetary guidelines.
- Managed a diverse team of admissions professionals, fostering a collaborative work environment focused on achieving departmental goals.
Admissions Manager
BELMONT BEHAVIORAL HEALTH HOSP-(C)
01.2019 - 05.2023
- Protected confidentiality of staff and operational information with well-protected files
- Directed daily store operations, including staff management, task delegation, merchandising, and customer service
- Oversaw employee training and all staff management tasks
- Assisted applicants with navigating admission system and completing paperwork
- Met customer demands by tracking market changes and adapting strategies to match
- Brought in well-qualified employees to fill important vacancies, targeting recruitment strategies to reach key candidates.
- Managed resources effectively within budget constraints, making strategic investments in technology upgrades that enhanced operational efficiency across the department.
Crisis Clinician
Hall Mercer Crisis Center
09.2009 - 10.2018
- Assess and evaluate patients in need of acute treatment of mental health and substance abuse
- Provide social services and crisis intervention along with linkages with a range of clinical and social service providers in the Delaware Valley
- Create and manage all schedules for clinicians.
Crisis Response Technician
Temple University Hospital
02.2006 - 07.2012
- Assess patients in need of evaluation in crisis situations
- Facilitate placements for all levels of Inpatient psychiatric and drug and alcohol hospitalization.
Crisis Response Center Manager
Friends Hospital
03.2008 - 12.2009
- Manage the Crisis Center and Admissions Department
- Complete staff scheduling, payroll and training
- Liaison between facilities to expedite the admission of patients
- Interact with insurance companies for verification and precertification.
Program Manager
Jevs Vocational Services
02.2006 - 03.2009
- Oversaw implementation of strategic plans and verified alignment with corporate objectives
- Provided comprehensive training related to job duties, company policies and procedures, ethical codes of conduct, and corporate compliance
- Maintained cost controls by developing and enforcing adherence to program budget
- Maximized employee performance with effective training and close mentoring
- Oversaw employee training and all staff management tasks.
Education
Psychology -
Hampton University
Hampton, VirginiaMaster of Arts - Public Health Administration
DeVry University
Villa Park, IL12.2024
Master of Arts - Health Care Management - Graduate Certificate
DeVry University
Villa Park, IL02.2024
Bachelor of Arts - Justice Administration - Digital Forensics
DeVry University
Villa Park, IL05.2022
Skills
- Report preparation
- Database management
- Microsoft Word
- Cultural awareness
- Analytical thinking
- Staff training
- Task prioritization
- Interdepartmental Collaboration
- Operations Management
- Business Development
- Administrative Management
- Budget Development
- Human Resources
Affiliations
- Member of Alpha Chi National Honor Society
- Member of National Leadership Honor Society
Timeline
Director of Admissions
Belmont Behavioral Health Hospital
05.2023 - Current
Admissions Manager
BELMONT BEHAVIORAL HEALTH HOSP-(C)
01.2019 - 05.2023
Crisis Clinician
Hall Mercer Crisis Center
09.2009 - 10.2018
Crisis Response Center Manager
Friends Hospital
03.2008 - 12.2009
Crisis Response Technician
Temple University Hospital
02.2006 - 07.2012
Program Manager
Jevs Vocational Services
02.2006 - 03.2009
Psychology -
Hampton University
Master of Arts - Public Health Administration
DeVry University
Master of Arts - Health Care Management - Graduate Certificate
DeVry University
Bachelor of Arts - Justice Administration - Digital Forensics
DeVry University
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