Michele Gordy
Mays Landing,NJ
Summary
Talented Surgical Scheduler with advanced knowledge of surgical procedures, scheduling protocols and medical terminology. Correctly codes procedures, provides accurate updates and efficiently prioritizes and completes high-volume workloads. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in [Software].
Overview
23
23
years of professional experience
Work History
Surgical Scheduler
AtlantiCare Physician Group
Egg Harbor Township, New Jersey
01.2022 - Current
- Contacted insurance companies to obtain authorizations and gathered all related medical records.
- Followed physician's orders and availability calendar to schedule tests and procedures.
- Sent daily case confirmations and checked with leadership on daily basis to make emergency changes and routine schedule updates.
- Coded correct procedures for physician and billing purposes.
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients about surgeries and provided treatment plan documentation.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Coordinated with facilities to set up surgeries for 6 Vascular, General, and Oncology.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Surgical Scheduler
Shore Physicians Group
Somers Point, NJ
11.2021 - 01.2022
- Contacted insurance companies to obtain authorizations and gathered all related medical records.
- Followed physician's orders and availability calendar to schedule tests and procedures.
- Sent daily case confirmations and checked with leadership on daily basis to make emergency changes and routine schedule updates.
- Coded correct procedures for physician and billing purposes.
- Reached out to patients to confirm arrival times and convey procedures.
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Coordinated with facilities to set up surgeries for 2 Vascular and Plastic Surgeons .
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Patient Service Representative
Shore Physicians Group
Northfield, NJ
03.2014 - 11.2020
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used [Software] to schedule appointments.
- Balanced deposits and credit card payments each day.
- Explained plans for treatment and payment options.
- Reviewed daily care slips for doctors.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Housekeeper
Shore Medical Center
Somers Point, NJ
06.2012 - 03.2014
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Verified cleanliness and organization of storage areas and carts.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Kept building entryway glass clean and polished for professional presentation.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Operated power equipment tools such as backpack vacuums and floor sweepers.
Casino Hotel Services Representative
Trump Plaza Hotel And Casino
Atlantic City, NJ
08.2005 - 09.2010
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Answered average of 75 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Communicated professionally with colleagues, freelancers and clients.
- Trained staff on operating procedures and company services.
- Provided ongoing guest service.
Wardrobe Representative
Trump Plaza Hotel And Casino
Atlantic City, NJ
04.1996 - 08.2005
- Assisted young ladies in finding ideal prom, pageant and quinceanera gowns.
- Helped bridal clients find perfect headpieces and heels to match style and color of selected gowns.
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Led entire client shopping experience, putting together ensembles and providing styling tips that were personalized.
- Fitted models with outfits as per designer specifications.
Education
No Degree - Health Information Technology
Devry University
Chicago, ILAssociates Degree - Medical Billing And Coding
Devry University
Chicago, IL10.2018
Associate of Arts - Visual Communication
The Art Institute of Philadelphia
Philadelphia, PA10.1990
Skills
- Preparing Treatment Rooms
- Medical Report Preparation
- Technical Library Maintenance
- Equipment Troubleshooting and Maintenance
- Cleaning and Sterilizing
- Electronic Health Records Systems
- Surgical Services
- Appointment Scheduling and Confirmation
- Clerical Support
- Call Transfers
- CPT Coding
- Medical Coding
- Patient Referral
- Medical Records Verification
- EMR Systems
- Insurance Authorizations
- Scheduling Tests and Procedures
- Office Coordination
Timeline
Surgical Scheduler
AtlantiCare Physician Group
01.2022 - Current
Surgical Scheduler
Shore Physicians Group
11.2021 - 01.2022
Patient Service Representative
Shore Physicians Group
03.2014 - 11.2020
Housekeeper
Shore Medical Center
06.2012 - 03.2014
Casino Hotel Services Representative
Trump Plaza Hotel And Casino
08.2005 - 09.2010
Wardrobe Representative
Trump Plaza Hotel And Casino
04.1996 - 08.2005
No Degree - Health Information Technology
Devry University
Associates Degree - Medical Billing And Coding
Devry University
Associate of Arts - Visual Communication
The Art Institute of Philadelphia
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