Michele Gray
Nashua,NH
Summary
With over 16 years at Rehabilitation Equipment Associates, I spearheaded billing and customer satisfaction initiatives, showcasing my expertise in DME medical billing and customer service. My ability to resolve complex issues and mentor teams highlights my problem-solving aptitude and leadership, ensuring high-quality standards in all practices.
Personable and dedicated customer service with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Billing and Support Manager
Rehabilitation Equipment Associates
Manchester, NH
07.2008 - Current
- Ensured compliance with applicable laws and regulations regarding all billing and customer service practices.
- Handled escalated calls from customers requiring additional assistance or specialized knowledge.
- Resolved complex and escalated support issues.
- Handled concerns and recommendations from clients and employees.
- Over 22 years of knowledge in all aspects of DME medical billing, including Medicare, Medicaid, and commercial insurances.
- Highly experienced in all aspects of durable medical equipment.
- Developed and implemented quality assurance procedures to ensure high levels of customer satisfaction.
Skills
- Customer service expertise
- Training and mentoring
- Documentation skills
- Communication
- Reliability
- Multitasking Abilities
- Professionalism
- Reporting and documenting
- Adaptability
- Problem-solving aptitude
- Multitasking
Timeline
Billing and Support Manager
Rehabilitation Equipment Associates
07.2008 - Current
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