MICHELE GREEN
Ocean Springs,MS
Overview
33
33
years of professional experience
Work History
Assistant Salon Leader
YELLOWHAMMER SALON GROUP
OCEAN SPRINGS, MS
07.2020 - Current
- Monitored inventory of all products used by stylists or sold in the salon.
- Resolved any customer complaints in a timely manner.
- Created seasonal and targeted offers to enhance visibility and generate revenue.
- Developed seasonal and targeted promotions to drive brand exposure and generate revenue.
- Assessed customer needs and recommended appropriate hair care treatments or products accordingly.
- Adhered to safety protocols when handling chemicals or operating equipment.
- Greeted customers upon arrival and provided them with refreshments while they waited for their services to be completed.
- Handled cashiering duties such as processing payments from customers using POS system.
- Educated clients on proper use of styling products and tools for optimal results.
- Observed employee performance and provided valuable feedback using online performance evaluation software.
- Performed administrative tasks such as filing documents and generating reports.
- Communicated with other team members to ensure smooth daily operations of the salon.
- Documented client records and information.
- Scheduled appointments for clients and managed the appointment book for the salon.
- Recruited and hired new employees based on company needs and culture.
- Assisted in training new employees on procedures, policies, and job duties.
CNA
Total Healthcare Staffing
Biloxi, MS
01.2021 - 01.2023
- Distributed drinking water and nourishment to residents.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Monitored food intake and output as directed by nursing staff.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Assisted residents in preparing for activities and social programs.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Planned and served meals and snacks to patients according to prescribed diets.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Documented patient care services by charting in designated areas.
PROJECTS OFFICER, SPECIAL II
MDHS
Gulfport, MS
08.2001 - 12.2019
- Identified project needs by reviewing project objectives and schedules.
- Performed administrative duties such as scheduling meetings, preparing agendas, related to assigned projects.
- Conducted checks on project progress at each stage.
- Conferred with project personnel to identify and resolve problems.
- Produced thorough, accurate and timely reports of project activities.
- Managed changes in scope, timeline, cost, quality and other factors throughout the life cycle of the project.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
WAREHOUSE CLERK III
Mississippi Department of Health
Pascagoula, MS
05.1992 - 07.2001
- Organized warehouse space by moving materials to appropriate locations.
- Maintained accurate inventory records using computerized tracking system.
- Verified accuracy of incoming and outgoing shipments against packing lists and purchase orders.
- Assisted with physical inventories as needed.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Identified, counted and verified stock items.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Cleaned the warehouse area on a daily basis including sweeping floors and wiping down surfaces.
- Verified received goods by comparing with purchase orders.
- Updated existing records with new information as needed.
Education
Associate of Arts - Paralegal Studies
PHILIPPS JR COLLEG
Gulfport, MSBachelor of Science - Psychology
WILLIAM CAREY COLLEGE
Gulfport, MSSkills
- Appointment scheduling
- Strong leadership
- Customer feedback analysis
- Staff management
- Client service management
- Schedule coordination
- Assignment delegation
Timeline
CNA
Total Healthcare Staffing
01.2021 - 01.2023
Assistant Salon Leader
YELLOWHAMMER SALON GROUP
07.2020 - Current
PROJECTS OFFICER, SPECIAL II
MDHS
08.2001 - 12.2019
WAREHOUSE CLERK III
Mississippi Department of Health
05.1992 - 07.2001
Associate of Arts - Paralegal Studies
PHILIPPS JR COLLEG
Bachelor of Science - Psychology
WILLIAM CAREY COLLEGE
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