Michele Green
Shoe Department
Opelousas,LA
6
years of professional experience
Dedicated manager specializing in daily store operations and staff development. Known for effective communication and strategic implementation of visual merchandising and loss prevention tactics. Ready to contribute to a high-performing retail environment.
Work History
Keyholder Manager
1 Year 7 Months- Managed daily store operations, ensuring adherence to company policies and procedures.
- Trained new team members on sales techniques and product knowledge, enhancing customer experience and driving sales.
- Implemented visual merchandising strategies, optimizing product displays to attract customers and increase foot traffic.
- Assisted in inventory management, including stock replenishment and loss prevention measures.
- Delivered exceptional customer service, fostering a welcoming environment that encouraged customer engagement and repeat visits.
Assistant Manager
9 Months- Trained and mentored staff on sales techniques and product knowledge, improving team performance.
- Coordinated daily operations to enhance customer satisfaction and streamline store processes.
- Implemented visual merchandising strategies to maximize product visibility and attract customers.
- Managed inventory levels, ensuring accurate stock replenishment and minimizing shrinkage.
Shift Leader
9 Months- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints swiftly, maintaining high satisfaction ratings and repeat business.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Completed cash and credit card transactions accurately using POS software.
Assistant Manager
9 Months- Supervised day-to-day operations to meet performance, quality and service expectations.
- Resolved customer inquiries and complaints effectively, enhancing overall shopping experience.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Analyzed sales data to identify trends, informing strategic decisions for promotions and displays.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
GED
Bachelor of Science - Business Management
Skills
Loss prevention tactics
Inventory management
Store operations
Employee scheduling
Cash handling
Customer service
Task delegation
Team leadership
Team building
Workplace safety
Strong leadership
Timeline
Keyholder Manager
Shoe Department
12.2024 - CurrentRead More
Assistant Manager
Rainbow Shops
01.2023 - 10.2023Read More
Shift Leader
SUBWAY®Restaurants
02.2022 - 11.2022Read More
Assistant Manager
Dollar Tree
06.2020 - 03.2021Read More
University of Phoenix
Bachelor of Science from Business Management
Read More
Opelousas High School
GED
Read More