Michele Grimes

Work History

Cleveland Clinic Main Campus

04.2022 - 03.2024

Rotated through series of different stations based on team needs.
Followed staffing strategies to achieve production goals.
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Offered training and support to keep team members motivated and working toward objectives.
Conferred with other supervisors to coordinate operations and activities within or between departments.
Delegated daily tasks to team members to optimize group productivity.

Embassy Suites

05.2015 - 03.2019

Resolved customer complaints and adjusted policies to meet changing needs.
Established and enforced clear goals to keep employees working collaboratively.
Provided ongoing training to address staff needs.
Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Coached staff members to develop long-term career goals.
Coordinated employee schedules according to shift changes and availability.
Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
Advised housekeeping staff of rooms vacated and ready for cleaning.

ABM Janitorial Services

04.2019 - 12.2021

Resolved customer complaints and adjusted policies to meet changing needs.
Established and enforced clear goals to keep employees working collaboratively.
Provided ongoing training to address staff needs.
Complied with company policies, objectives and communication goals.
Identified and corrected performance and personnel issues to reduce impact to business operations.
Coached staff members to develop long-term career goals.
Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
Monitored employee productivity to provide constructive feedback and coaching.
Coordinated employee schedules according to shift changes and availability.

Cleveland

05.2011 - 04.2015

Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
Removed trash from rooms and replaced liners to wastebaskets.
Polished and sanitized floors, counters, bathtubs and window sills.
Inspected each room for cleanliness, utilizing checklist to meet company standards.
Attended to 15 guest rooms by sweeping, mopping and vacuuming.
Interacted pleasantly with clients and guests when performing daily duties.
Furnished guests with clean linens and supplied rooms with toiletries.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Removed soiled linens and articles from rooms and delivered to laundry area.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Operated shampooer and vacuum cleaner to clean rugs, carpets and upholstered furniture.
Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
Removed trash, recycling and linens from rooms to transport to designated areas.
Coached new housekeeping personnel by demonstrating approved cleaning procedures.
Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.