Michele Haas
Customer Service/Data Entry
Jacksonville,FL
Summary
Dedicated caregiver with extensive experience at Lutheran Social Services of North Florida, excelling in daily living assistance and compassionate support. Proven ability to manage medical record-keeping and scheduling efficiently. Recognized for conflict resolution skills and a strong commitment to enhancing clients' quality of life through dependable and responsible care.
Overview
27
27
years of professional experience
Work History
Caregiver/House and Pet Sitter
Home
04.2016 - Current
- Assisted patients with self-administered medications.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Provided safe mobility support to help patients move around personal and public spaces.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Monitored clients' overall health and well-being and noted significant changes.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Maintained entire family's schedule and organized events.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Maintained lawn and outdoor property.
- Coordinated appointments with medical professionals.
- Helped clients to maintain independence and quality of life.
Lead Scanner
Service Champ
01.2007 - 04.2016
- Provided access to records for digital and non-digital storage and retrieval.
- Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
Receptionist, Accounts Receivable
Lutheran Social Services of North Florida
03.1998 - 06.2004
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled assignments independently with good judgement and critical thinking skills.
- Organized, maintained and updated information in computer databases.
- Collected payments, processed transactions and updated relevant records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Resolved customer problems and complaints.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Scheduled office meetings and client appointments for staff teams.
- Developed strong communication and organizational skills through working on group projects.
Education
High School Diploma -
Andrew Jackson High School
Jacksonville, FL06-1985
Skills
- Documentation
- Conflict resolution
- Compassion and empathy
- Time management
- At-home care instruction
- Medical record-keeping
- Daily living assistance
- Multitasking and organization
- Dependable and responsible
- Records management
- Scheduling
- Multi-line telephone operations
- Data entry
- Shipping and receiving
- Professional telephone demeanor
- Customer service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteTimeline
Caregiver/House and Pet Sitter
Home
04.2016 - Current
Lead Scanner
Service Champ
01.2007 - 04.2016
Receptionist, Accounts Receivable
Lutheran Social Services of North Florida
03.1998 - 06.2004
High School Diploma -
Andrew Jackson High School
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