Michele Hackney
Kew Gardens,NY
Summary
Knowledgeable Administrative Manager uses operational experience to inform strategic guidance. Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements. Driven problem solver handles multiple tasks and projects simultaneously.
Overview
9
9
years of professional experience
Work History
Lead Supervisor
Department of Homeland Security
04.2022 - Current
- Improved team efficiency by streamlining processes and implementing new workflows.
- Reduced employee turnover rate by creating a positive work environment and offering opportunities for professional growth.
- Enhanced security protocols by conducting thorough risk assessments and implementing necessary measures.
- Streamlined screening processes for efficient passenger throughput while maintaining high levels of safety.
- Reduced wait times and increased passenger satisfaction by effectively managing checkpoint operations.
- Collaborated with federal, state, and local law enforcement agencies to ensure seamless communication and coordination during security incidents.
- Conducted regular audits and inspections to maintain compliance with TSA regulations and guidelines.
Officer
Department of Homeland Security
03.2017 - 04.2022
- Improved overall department efficiency by streamlining processes and implementing new policies.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Increased employee satisfaction with constructive performance evaluations and targeted feedback.
- Boosted team morale through recognition programs, resulting in higher productivity levels.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Administrative Director
Zinc Educational Services
09.2015 - 04.2017
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Increased employee productivity through the development of training programs and performance evaluations.
- Coordinated cross-functional team projects, ensuring timely completion and successful outcomes.
- Managed budgetary concerns for the department, reducing overall expenses while maintaining operational efficiency.
- Spearheaded facility improvements that enhanced staff comfort and increased workspace functionality.
- Negotiated vendor contracts, securing favorable terms and cost savings for the organization.
- Developed strong relationships with internal stakeholders, fostering collaboration across departments.
- Oversaw recruitment efforts, attracting top talent and reducing time-to-fill open positions.
- Established a culture of continuous improvement by promoting professional development opportunities for staff members.
- Led change management initiatives, successfully navigating organizational transitions with minimal disruption to ongoing operations.
- Optimized scheduling practices to increase staff coverage during peak hours without increasing overall labor costs.
Education
Bachelor of Arts - Criminal Justice
CUNY John Jay College
New York, NY12.2016
Skills
- Motivational Techniques
- Team Management
- Schedule development
- Operations Management
- Strategic Planning
- Staff Management
- Employee Motivation
- Processes and procedures
Websites
Hobbies and Interests
- Writing
- Developing creative designs such as planners, journals, etc.
- Reading
- Listening to podcasts
Languages
Spanish
Limited Working
Timeline
Lead Supervisor
Department of Homeland Security
04.2022 - Current
Officer
Department of Homeland Security
03.2017 - 04.2022
Administrative Director
Zinc Educational Services
09.2015 - 04.2017
Bachelor of Arts - Criminal Justice
CUNY John Jay College