Michele Hall
Norman,OK
Summary
Driven Medical Biller motivated to perform beyond expectations. Competent Medical Biller with 10 years of experience in handling wide variety of billing tasks. Sophisticated and hardworking individual with excellent analytical and multitasking abilities. Coordinates with insurance companies and expedites claims processes.
Overview
7
7
years of professional experience
Work History
Medical Biller
Legacy Medical Management
03.2020 - Current
- Streamlined billing processes by implementing efficient procedures to improve accuracy and reduce errors.
- Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Maintained compliance with industry regulations by staying updated on changes to medical billing codes and requirements.
- Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.
- Collaborated with healthcare providers, ensuring accurate documentation for seamless billing operations.
Consultant
TTEC
09.2019 - 12.2019
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Medical Receptionist
Ormond Medical Arts
08.2019 - 09.2019
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Customer Service Representative
Costa Del Mar
05.2017 - 04.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Science - Accounting And Finance
Walden University
Minneapolis, MNSkills
- Claims review
- Records Management
- Account Reconciliation
- Claims Processing
- Multitasking and Organization
Reading
My favorite author is James Patterson and reading helps me relax after a long day
Timeline
Medical Biller
Legacy Medical Management
03.2020 - Current
Consultant
TTEC
09.2019 - 12.2019
Medical Receptionist
Ormond Medical Arts
08.2019 - 09.2019
Customer Service Representative
Costa Del Mar
05.2017 - 04.2019
Bachelor of Science - Accounting And Finance
Walden University