Michele Hamilton
Ramona,CA
Summary
- Exceptional communication (verbal & written)
- Active listening & empathy
- Conflict resolution & de-escalation
- Problem-solving & critical thinking
- Patience and professionalism under pressure
- Building and maintaining customer relationships
- Adaptability in fast-paced environments
- Multitasking & time management
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Service Representative\Pharmacy Tech
Chewy Pharmacy
Surprise, Arizona
06.2025 - 08.2025
- Processed and verified high-volume prescription orders, ensuring compliance with pharmacy regulations.
- Supported pharmacists by preparing, entering, and reviewing prescription data in management systems.
- Communicated with veterinarians and pet owners regarding discrepancies in medication orders.
- Maintained accurate prescription records and patient information using secure digital tools.
- Provided exceptional customer support via phone to address prescription inquiries and concerns.
- Collaborated virtually with pharmacists and team members to optimize workflow and troubleshoot issues.
- Demonstrated strong self-management in a remote setting, meeting productivity and quality standards.
- Managed customer accounts and processed medication refills efficiently.
- Maintained accurate records of customer interactions in the database.
- Collaborated with pharmacy team to ensure timely order fulfillment.
- Educated customers on pet medication usage and safety precautions.
- Handled returns and exchanges per company policies and procedures.
- Provided feedback to improve customer service processes and tools.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Hardware Asset Management
Qualcomm
San Diego, California
04.2008 - 03.2015
- Implemented best practices for coding standards, code reviews, source control management, build processes, testing, and operations.
- Maintained a comprehensive inventory of all hardware assets connected to the organization's networks.
- Reported discrepancies between documentation and physical inspection results to management.
- Performed periodic upgrades on hardware and software components in order to maintain optimal system performance.
- Identified opportunities to improve existing processes related to fixed asset management.
- Maintained an inventory of hardware assets including laptops, desktops, mobile phones, tablets.
Sales Assistant
Chicago Title
San Diego, California
01.2004 - 04.2008
- Assisted clients with property title inquiries and documentation processes.
- Coordinated communication between clients and legal teams for transaction updates.
- Maintained accurate records using company software to track title searches.
- Implemented best practices for customer service to enhance client satisfaction levels.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
Receptionist Administrator
CAL- AIR
San Marcos, California
02.2001 - 01.2004
- Greeted and assisted visitors with professional demeanor and courtesy.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Scheduled appointments and maintained calendars for multiple staff members.
- Maintained office supplies inventory, ensuring availability for daily operations.
- Processed documents and maintained organized filing systems for easy access.
- Coordinated meetings and prepared necessary materials for attendees in advance.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
Education
Some College (No Degree) - Medical Assisting
Concorde Career College
San Diego, CASkills
- Prescription verification
- Customer support and relations
- Medication management
- Digital record keeping
- Workflow optimization
- Team collaboration
- Effective communication
- Problem solving
- Professional telephone demeanor
- Active listening
Accomplishments
- Awarded Customer Service Experience award at Chewy
Certification
- Medical Assisting certificate
References
References available upon request.
Timeline
Customer Service Representative\Pharmacy Tech
Chewy Pharmacy
06.2025 - 08.2025
Hardware Asset Management
Qualcomm
04.2008 - 03.2015
Sales Assistant
Chicago Title
01.2004 - 04.2008
Receptionist Administrator
CAL- AIR
02.2001 - 01.2004
Some College (No Degree) - Medical Assisting
Concorde Career College