Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Michele Hamilton

Ramona,CA

Summary

  • Exceptional communication (verbal & written)
  • Active listening & empathy
  • Conflict resolution & de-escalation
  • Problem-solving & critical thinking
  • Patience and professionalism under pressure
  • Building and maintaining customer relationships
  • Adaptability in fast-paced environments
  • Multitasking & time management

Overview

25
25
years of professional experience
1
1
Certification

Work History

Customer Service Representative\Pharmacy Tech

Chewy Pharmacy
Surprise, Arizona
06.2025 - 08.2025
  • Processed and verified high-volume prescription orders, ensuring compliance with pharmacy regulations.
  • Supported pharmacists by preparing, entering, and reviewing prescription data in management systems.
  • Communicated with veterinarians and pet owners regarding discrepancies in medication orders.
  • Maintained accurate prescription records and patient information using secure digital tools.
  • Provided exceptional customer support via phone to address prescription inquiries and concerns.
  • Collaborated virtually with pharmacists and team members to optimize workflow and troubleshoot issues.
  • Demonstrated strong self-management in a remote setting, meeting productivity and quality standards.
  • Managed customer accounts and processed medication refills efficiently.
  • Maintained accurate records of customer interactions in the database.
  • Collaborated with pharmacy team to ensure timely order fulfillment.
  • Educated customers on pet medication usage and safety precautions.
  • Handled returns and exchanges per company policies and procedures.
  • Provided feedback to improve customer service processes and tools.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Hardware Asset Management

Qualcomm
San Diego, California
04.2008 - 03.2015
  • Implemented best practices for coding standards, code reviews, source control management, build processes, testing, and operations.
  • Maintained a comprehensive inventory of all hardware assets connected to the organization's networks.
  • Reported discrepancies between documentation and physical inspection results to management.
  • Performed periodic upgrades on hardware and software components in order to maintain optimal system performance.
  • Identified opportunities to improve existing processes related to fixed asset management.
  • Maintained an inventory of hardware assets including laptops, desktops, mobile phones, tablets.

Sales Assistant

Chicago Title
San Diego, California
01.2004 - 04.2008
  • Assisted clients with property title inquiries and documentation processes.
  • Coordinated communication between clients and legal teams for transaction updates.
  • Maintained accurate records using company software to track title searches.
  • Implemented best practices for customer service to enhance client satisfaction levels.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.

Receptionist Administrator

CAL- AIR
San Marcos, California
02.2001 - 01.2004
  • Greeted and assisted visitors with professional demeanor and courtesy.
  • Managed incoming calls, directing inquiries to appropriate departments efficiently.
  • Scheduled appointments and maintained calendars for multiple staff members.
  • Maintained office supplies inventory, ensuring availability for daily operations.
  • Processed documents and maintained organized filing systems for easy access.
  • Coordinated meetings and prepared necessary materials for attendees in advance.
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.

Education

Some College (No Degree) - Medical Assisting

Concorde Career College
San Diego, CA

Skills

  • Prescription verification
  • Customer support and relations
  • Medication management
  • Digital record keeping
  • Workflow optimization
  • Team collaboration
  • Effective communication
  • Problem solving
  • Professional telephone demeanor
  • Active listening

Accomplishments

  • Awarded Customer Service Experience award at Chewy

Certification

  • Medical Assisting certificate

References

References available upon request.

Timeline

Customer Service Representative\Pharmacy Tech

Chewy Pharmacy
06.2025 - 08.2025

Hardware Asset Management

Qualcomm
04.2008 - 03.2015

Sales Assistant

Chicago Title
01.2004 - 04.2008

Receptionist Administrator

CAL- AIR
02.2001 - 01.2004

Some College (No Degree) - Medical Assisting

Concorde Career College