Michele Hanley
Kirkland,WA
Summary
Experienced professional with a solid background in product implementation. Successfully collaborated with all levels of the organization to achieve business and financial goals. Played a key role in optimizing and refining processes, resulting in increased productivity and cost-saving strategies. Possess highly organized and analytical decision-making skills focused on driving profitability and achieving operational excellence.
Overview
33
33
years of professional experience
Work History
IT Business Analyst and Project Coordinator
Cascade Asset Management Company
06.2015 - 02.2024
- Collaborated with cross-functional teams to deliver comprehensive IT solutions, resulting in improved organizational performance.
- Improved business processes by analyzing system requirements and implementing IT solutions.
- Designed user-friendly training materials to facilitate smooth adoption of new technologies across the organization.
- Assisted in the selection and acquisition of suitable hardware/software tools based on the needs of the organization.
- Facilitated seamless integration of new technologies into existing infrastructure, minimizing disruption to daily operations.
- Maximized end-user satisfaction through diligent troubleshooting, ensuring timely resolution of technical issues.
- Enhanced system functionality for increased efficiency through detailed analysis of user needs and software capabilities.
- Reduced costs with thorough evaluation of existing systems and implementation of cost-effective upgrades.
- Conducted in-depth data analysis to inform strategic decision-making, leading to more effective resource allocation and prioritization.
- Served as an integral team member on large-scale IT initiatives by contributing valuable insights gleaned from years of industry experience.
- Streamlined operations with the implementation of custom IT systems tailored to company objectives.
- Maintained strong relationships with vendors and stakeholders, fostering a cooperative environment for project success.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Monitored project progress, identified risks and took corrective action as needed.
Special Projects - Accounting
Cascade Asset Management Company
04.2010 - 05.2015
- Optimized internal controls, developing robust policies and procedures to safeguard company assets.
- Minimized late payment fees by consistently monitoring due dates and prioritizing payments accordingly.
- Processed accounts payable through Great Plains platform.
- Streamlined month-end closing processes, allowing for faster reporting to management on financial results.
- Enhanced vendor relationships through timely and accurate payment processing, fostering a positive rapport between the company and vendors.
- Increased accuracy in financial transactions by maintaining a well-organized filing system for all accounts payable documentation.
- Ensured accurate expense allocation with diligent review of invoices for proper general ledger coding.
- Served as a key contact person for external vendors, addressing inquiries on payment statuses promptly and professionally.
- Improved invoice processing efficiency by streamlining accounts payable procedures and implementing an automated system.
- Participated in cross-functional projects, applying accounting expertise to support other departments with financial-related tasks.
- Analyzed and resolved invoice discrepancies, safeguarding company finances against overcharges.
- Maintained up-to-date vendor files and payment records, ensuring audit compliance.
Sales Coordinator/Administrator
Pape` Machinery
06.2006 - 04.2009
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Improved employee productivity with effective time management strategies for daily tasks.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
Operations/Dispatch
Nelson Trucking Company, Incorporated
03.1995 - 05.2016
- Directed dispatching, routing, and tracking of 10-15 fleet vehicles.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Streamlined communication between departments with thorough documentation of dispatcher actions and timely updates.
- Scheduled and organized delivery routes.
- Communicated with customers to provide delivery updates and resolution.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Scheduled deliveries and pickups according to customer needs.
- Demonstrated adaptability under pressure by successfully managing multiple competing priorities during high-volume periods or unexpected events.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Exhibited strong problem-solving skills by developing creative solutions to complex logistical challenges faced within the operations environment.
Retail Store Manager
Cape Isle Knitters
02.1991 - 02.1995
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
Accounting Certificate -
Trend Business College
Spokane, WASkills
- Comprehensive Business Analysis
- Strategic Planning Expertise
- Operational Efficiency Enhancement
- Program Evaluation Skills
- Supplier Relationship Management
- Project Coordination
- Solution Implementation
- Effective Communication
- Requirements Analysis
- User-Centric Application Design
- Strategic Business Analysis
- Stakeholder Relations
- Comprehensive Support Materials
- Detail-Oriented Analysis
- Self motivation
- Ongoing Enhancement
- System Support
- Product Innovation
Timeline
IT Business Analyst and Project Coordinator
Cascade Asset Management Company
06.2015 - 02.2024
Special Projects - Accounting
Cascade Asset Management Company
04.2010 - 05.2015
Sales Coordinator/Administrator
Pape` Machinery
06.2006 - 04.2009
Operations/Dispatch
Nelson Trucking Company, Incorporated
03.1995 - 05.2016
Retail Store Manager
Cape Isle Knitters
02.1991 - 02.1995
Accounting Certificate -
Trend Business College
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