Michele Hanley
Kirkland,WA
Summary
Experienced professional with a solid background in product implementation. Successfully collaborated with all levels of the organization to achieve business and financial goals. Played a key role in optimizing and refining processes, resulting in increased productivity and cost-saving strategies. Possess highly organized and analytical decision-making skills focused on driving profitability and achieving operational excellence.
Overview
2024
2024
years of professional experience
Work History
IT Business Analyst and Project Coordinator
Cascade Asset Management Company
06.2015 - 01.2024
- Collaborated with key members of the organization to strategically design, build, test and implement automated invoice approval system, Concur Expense Reporting, Freshservice Ticketing, Microsoft Dynamics CRM and contract approval system, SharePoint Online
- Liaison between stakeholders, vendors, and business users to identify requirements for product development
- Served as System Administrator for product maintenance and enhancements
- Implemented refined strategies for technology expenditure and the management of company assets
- Collaborated with stakeholders to establish a Records Management methodology and steps for implementation
- Established and maintained software licensing and hardware inventory database, ensuring availability, compliance, and retirement as needed
- Created and maintained user access management process and auditing
- Provide technical support for all software and hardware
Special Projects - Accounting
Cascade Asset Management Company
04.2010 - 05.2015
- Executed solid collaborative efforts for Risk Management team to establish cash movement controls, including management of implementation for the electronic invoice approval system, which decreased time to approve and process through payment by 50%
- Implemented a new fixed asset software, conversion of manual Excel spreadsheet to integrated software, automatically updating general ledger transactions, reducing duplicate entries and potential for error by 90%
- Served as a key bank liaison for the overall management of 70+ accounts
- Liaison between accounting and IT departments to guarantee accurate and punctual system support and reporting
- Created and implemented several new accounting processes, reducing manual efforts by 50% across the department (i.e
- 1099 system, rent processes, and workflow.)
Sales Coordinator/Administrator
Pape` Machinery
06.2006 - 04.2009
- Managed process for financing and invoicing, led to improved accuracy and timeliness of all billing related activities
- Created and maintained all monthly sales reporting for entire sales staff in two locations
- Served as liaison between sales, management, and corporate personnel
- Managed lean corporate inventory to ensure product availability and minimal excess
- Maintained collaborative relationships with other branches to ensure inventory availability
- Established customer relationship practices in conjunction with sales to ensure complete customer satisfaction
Operations/Dispatch
Nelson Trucking Company, Incorporated
Retail Store Manager
Cape Isle Knitters
Education
Accounting Certificate -
Trend Business College
Spokane, WASkills
- Comprehensive Business Analysis
- Strategic Planning Expertise
- Operational Efficiency Enhancement
- Program Evaluation Skills
- Supplier Relationship Management
- Project Coordination
- Solution Implementation
- Effective Communication
- Requirements Analysis
- User-Centric Application Design
- Strategic Business Analysis
- Stakeholder Relations
- Comprehensive Support Materials
- Detail-Oriented Analysis
- Self motivation
- Ongoing Enhancement
- System Support
- Product Innovation
Timeline
IT Business Analyst and Project Coordinator
Cascade Asset Management Company
06.2015 - 01.2024
Special Projects - Accounting
Cascade Asset Management Company
04.2010 - 05.2015
Sales Coordinator/Administrator
Pape` Machinery
06.2006 - 04.2009
Operations/Dispatch
Nelson Trucking Company, Incorporated
Retail Store Manager
Cape Isle Knitters
Accounting Certificate -
Trend Business College
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