Summary
Overview
Work History
Education
Skills
Timeline
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Michele Harding

Covina,CA

Summary

Results-driven Senior Analyst with ADP, specializing in revenue allocation and complex partnership program management. Achieved a 90% reduction in data processing errors through proactive troubleshooting. Proficient in data analytics and cross-functional collaboration, leveraging advanced skills in Excel and Tableau to enhance program performance and reporting accuracy.

Overview

29
29
years of professional experience

Work History

Senior Analyst, Sales Operations

ADP
12.1996 - Current
    • Manage end-to-end administration of revenue sharing programs involving 20+ partners.
    • Implemented multifaceted audit process to ensure accuracy of monthly payments.
    • Implemented a proactive troubleshooting system to identify and address data processing errors, reducing case load by 90+%.
    • Maintain a large database of records critical for sales activity capture to allow data to be pulled into revenue sharing streams.
    • Provide specialized reporting to external partners to enable those partners to enact promos/benefits to their clients.
    • Maintain 10+ years of partner records and payout histories.
    • Point of contact for resolution of partner disputes.
    • Coordinate monthly financial reconciliations, process payments, and resolve partner disputes.
    • Create dashboards and a wide arrange of reports to provide upper level management visibility into key metrics of program performance and trends.

Cashier

Home Depot
03.2015 - 11.2016
  • Processed high volumes of transactions efficiently while maintaining accuracy in cash handling.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Maintained organized and clean checkout areas, ensuring a welcoming environment for customers.
  • Performed opening and closing procedures.
  • Greeted customers entering store.
  • Completed new sales and returns.

Education

Associate of Arts - Business

Cypress College
Cypress, CA
06.1985

Bachelor of Arts - Business Administration

California State Polytechnic University, Pomona
Pomona, CA

Skills

  • Revenue allocation & reconciliation
  • Partnership program management
  • Data analysis
  • Revenue payouts
  • Contract & agreement oversight
  • Performance monitoring
  • CRM (Salesforce)
  • Microsoft Excel & Access
  • Data analytics & dashboards (Tableau, SQL)
  • Cross-functional collaboration

Timeline

Cashier

Home Depot
03.2015 - 11.2016

Senior Analyst, Sales Operations

ADP
12.1996 - Current

Associate of Arts - Business

Cypress College

Bachelor of Arts - Business Administration

California State Polytechnic University, Pomona

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