Michele Harper
VA
Summary
CAREER SUMMARY Global Talent Acquisition leader across multiple industries to include: Pharmaceutical, Biotech, Allied Health, Manufacturing, Financial Services, Information Technology, and Sales. Responsible for P&L, strategic recruiting/sourcing strategy, negotiation, project management, people leadership, consultative sales techniques, continuous improvement.
Overview
16
16
years of professional experience
Work History
Recruitment Client Account Director (Project Director)
Korn Ferry RPO
2021.04 - Current
- Delivering best in class recruitment services to our RPO clients
- Successfully led global teams for the day-to-day operational aspects of the project deliverables, ensuring high quality service delivery and customer satisfaction is consistently maintained
- Successfully managed projects tightly end to end, ensuring quality assurance on day to day recruitment activities and attainment of project deliverables in line with KPIs and Service Level Agreements (“SLAs”) established for the project
- Anticipated and minimized risks on projects at both micro and macro levels
- Built trust and confidence with key client stakeholders
- Through this relationship building process, ensured effective expectation setting and management of client communications
- Proactively identify opportunities for improvement and make constructive suggestions for change, including proposed change management steps
- Prepared and presented in project reviews with client and senior management
- Effectively communicated relevant project information to superiors
- Escalated and resolved issues in a timely fashion
- Ensured all systems were updated on a timely basis by the delivery project team
- Conducted ad hoc quality checks to ensure completeness and accuracy of data added to the systems
- Partnered with the reporting team in developing value-added reporting to our client and ensure all reporting, internal and external, is accurate and complete and delivered against pre-established deadlines.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Passionate about learning and committed to continual improvement
- Worked effectively in fast-paced environments
- Skilled at working independently and collaboratively in a team environment
- Demonstrated strong organizational and time management skills while managing multiple projects
- Gained strong leadership skills by managing projects from start to finish
Client Recruitment Manager
ADP RPO
2013.05 - 2021.04
- Successfully lead a team of up to 12 remote recruiters supporting Pharmaceutical and Manufacturing organizations across 5 clients
- Manages relationships with leaders of the business, responsible for recruitment strategy, diversity, process, delivery and results
- Lead the transition to a new ATS (Workday) to ensure all processes were accounted for and the teams were able to seamlessly transition and continue a positive candidate experience
- Develop and deliver quarterly business reviews to client leadership; highlighting metrics, successes, cost savings, and areas of opportunity
- Manages monthly client billing as well as managing to gross margins
- Partnered with implementation and sales to successfully launch new accounts by understanding the technical needs and understanding of our solution
- Successfully developed teams to include performance coaching and promotions.
- Applied effective time management techniques to meet tight deadlines
- Learned and adapted quickly to new technology and software applications
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Exercised leadership capabilities by successfully motivating and inspiring others
Sr. Talent Acquisition Specialist
US Pharmacopeia
2011.09 - 2013.05
Sr. Talent Acquisition Recruiter
Life Technologies, formerly Invitrogen Corporation
2007.06 - 2011.08
Education
BS - Human Resource Management
University of Maryland Global College
Skills
- AIRS CERTIFICATIONS-CIR, ACIR, CDR, CSSR, PRC, OFCCP
- Business Development
- Account Relationship Management
- Determining Staffing Needs
- Business Analytics
- Team Recruiting and Onboarding
- Learning and Development
- Leadership
- Workday, Greenhouse, Taleo and other ATS systems
- Client account management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Recruitment Client Account Director (Project Director)
Korn Ferry RPO
2021.04 - Current
Client Recruitment Manager
ADP RPO
2013.05 - 2021.04
Sr. Talent Acquisition Specialist
US Pharmacopeia
2011.09 - 2013.05
Sr. Talent Acquisition Recruiter
Life Technologies, formerly Invitrogen Corporation
2007.06 - 2011.08
BS - Human Resource Management
University of Maryland Global College
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