Michele Harris
Burbank,CA
Summary
Dynamic Studio Manager at Los Angeles Ballet Academy with a proven track record in enhancing client satisfaction and fostering collaboration. Skilled in scheduling coordination and customer relationship management, I successfully strengthened partnerships and promoted a culture of continuous improvement, ensuring efficient operations and exceptional service delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Studio Manager
Los Angeles Ballet Academy
09.2018 - Current
- Facilitated a positive studio environment, fostering collaboration among staff members, students and families to improve productivity and creative.
- Coordinated daily studio operations, including scheduling, student management and customer service.
- Coordinated email communications. Annual academy class input into software system
- Responsible for student enrollment, tuition payments
- Strengthened relationships with external partners such as vendors or suppliers, promoting collaboration opportunities that ultimately benefited both parties involved.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Promoted a culture of continuous improvement within the team by encouraging open feedback and sharing best practices between colleagues.
- Coordinated staff training programs to enhance team skills in areas such as software proficiency, first aid training, or customer service best practices.
- Enhanced client satisfaction with timely project completion and effective communication strategies.
- Facilitated communication between clients, staff and vendors for smooth project processes.
- Monitored project progress closely, addressing potential issues promptly to minimize delays or cost overruns.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Studio Assistant
RC Dance Center
08.2014 - 06.2018
- Increased efficiency during busy periods by multitasking effectively under pressure.
- Enhanced studio workflow by organizing equipment and maintaining a clean work environment.
- Managed inventory and supplies, ensuring timely delivery for continuous project work.
- Delivered exceptional customer service during events or workshops hosted at the studio space.
- Maintained all areas in neat and clean fashion.
Education
No Degree - Business Administration And Management
Portland Community College
Portland, ORSkills
- Client rapport
- Creative direction
- Scheduling coordination
- Client experience management
- Reporting and documentation
- Studio promotion
- Studio management
- Computer skills
- Problem resolution
- Customer relationship management
- Customer service
- Idea development and brainstorming
- Teamwork and collaboration
- Project planning
- Managing operations and efficiency
- MS office
Certification
First Aid CPR trained
Timeline
Studio Manager
Los Angeles Ballet Academy
09.2018 - Current
Studio Assistant
RC Dance Center
08.2014 - 06.2018
No Degree - Business Administration And Management
Portland Community College
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