Michele Harvey
Atwater,CA
Summary
Hardworking employee enthusiastic about learning inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Driver
Juan's Taxi Shop
Modesto, CA
01.2016 - 12.2018
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Customer Service Associate
Walmart
Turlock , California
01.2010 - 01.2015
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Residential Manager
Low Income Housing Of Springfield, MO
Springfield, MO
01.2009 - 01.2010
- Interviewed and assessed average of 5 incoming residents per week.
- Devised and implemented patient and resident care plans, programs, policies and procedures.
- Coordinated vendors such as carpet cleaners, tilers, cable suppliers and satellite and phone service providers.
- Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
- Used Microsoft Excel to maintain resident database of personal information, repairs and lease agreements.
Education
Bachelor of Science - Sociology
California State University, Stanislaus
Turlock, California 01.1972 - 01.1976
Skills
Customer rapport
Reading
I have loved reading since I was a child! It's my favorite thing to do.
Timeline
Driver
Juan's Taxi Shop
01.2016 - 12.2018
Customer Service Associate
Walmart
01.2010 - 01.2015
Residential Manager
Low Income Housing Of Springfield, MO
01.2009 - 01.2010
Bachelor of Science - Sociology
California State University, Stanislaus
01.1972 - 01.1976
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