Michele Hayes
Kansas City,MO
Summary
Results-driven supervisor with 14 years of experience in hospitality. Expertise in staff training, inventory management, and customer complaint resolution. Proven track record of enhancing guest experiences and optimizing operational efficiency.
Overview
34
34
years of professional experience
Work History
Bartender/Supervisor
Argosy
Kansas City, Missouri
04.2018 - Current
- Supervised bartending staff to deliver exceptional customer service.
- Trained new bartenders on drink preparation and effective customer interactions.
- Coordinated special events and themed nights to enrich guest experiences.
- Resolved customer complaints promptly to ensure high satisfaction levels.
- Enforced health and safety standards in bar operations for compliance.
- Managed inventory levels by placing weekly liquor orders and conducting counts.
- Maintained cleanliness and organization of bar area throughout shifts.
- Ordered supplies as needed to sustain operational efficiency.
Assistant Manager
Red Lobster
Kansas City, Missouri
11.2011 - 02.2018
- Assisted in managing daily restaurant operations and staff scheduling.
- Trained new employees on service standards and operational procedures.
- Coordinated inventory management to ensure stock availability and freshness.
- Handled customer inquiries and resolved issues to enhance dining experiences.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
Manager
PC's Bar and Grill
Hunting Beach, CA
10.1991 - 07.2005
- Managed staff schedules and coordinated team activities for optimal performance.
- Implemented quality control measures to uphold company standards.
- Proposed or approved modifications to project plans.
- Produced thorough, accurate and timely reports of project activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
Education
Associate of Science - Substance Abuse Counseling
Oxnard College
California01-1995
Skills
- Drink preparation and bartending expertise
- Inventory management and supply ordering
- Customer complaint resolution and handling
- Health and safety compliance and workplace safety
- Customer relationship management
- Staff training and development
- Operational efficiency
- Point-of-sale systems
- Performance evaluation
- Problem solving and effective communication
- Team building and collaboration
- Attention to detail
- Time management
- Alcohol awareness and liquor restocking
- Staff recruitment and onboarding
- Bar equipment maintenance and sanitation standards
Timeline
Bartender/Supervisor
Argosy
04.2018 - Current
Assistant Manager
Red Lobster
11.2011 - 02.2018
Manager
PC's Bar and Grill
10.1991 - 07.2005
Associate of Science - Substance Abuse Counseling
Oxnard College