Michele Hayes
London,KY
Summary
Dynamic and detail-oriented professional with experience at Amazon, excelling in product packaging and quality assurance. Proven ability to enhance operational efficiency through effective teamwork and communication. Skilled in machine operation and maintaining workplace cleanliness, consistently achieving production goals while ensuring safety and compliance.
Overview
7
7
years of professional experience
Work History
Production Worker
Amazon
Lexington, Ky
03.2020 - 07.2023
- Operated machinery to package products efficiently.
- Followed safety protocols to maintain a safe work environment.
- Assisted in inventory management by organizing stock and materials.
- Collaborated with team members to meet production goals consistently.
Customer Returns Associate
Flowers Bakery
London, Ky
05.2018 - 11.2019
- Processed customer returns efficiently, ensuring compliance with company policies.
- Assisted in maintaining accurate inventory records for returned products.
- Collaborated with team members to streamline return processing workflows.
- Resolved customer inquiries regarding return status and procedures promptly.
Customer Service Representative
Conduent
London, Ky
07.2016 - 08.2018
- Resolved customer inquiries through effective communication and problem-solving skills.
- Assisted in processing orders, ensuring accuracy and timely delivery to enhance customer satisfaction.
- Utilized CRM software to manage customer information and track service interactions efficiently.
- Collaborated with team members to streamline support processes, improving response times and service quality.
Education
High School Diploma -
Perry County Central
Hazard, Ky06.1991
Skills
- I’m Workplace cleanliness
- Product packing
- Product packaging
- Heavy lifting
- Product assembly
- Product inspection
- Machine operation
- Quality assurance
- Quality inspections
- Quality assurance standards
Languages
English
Elementary
Timeline
Production Worker
Amazon
03.2020 - 07.2023
Customer Returns Associate
Flowers Bakery
05.2018 - 11.2019
Customer Service Representative
Conduent
07.2016 - 08.2018
High School Diploma -
Perry County Central