MICHELE HERRICK
Rochester ,NY
Summary
Experienced and high-energy store manager with a proven track record in retail settings. Sets and enforces consistent standards to ensure staff satisfaction and meet performance targets. A dynamic relationship-builder with an organized nature and sound judgment, always focused on maximizing team efficiency.
Overview
22
22
years of professional experience
Work History
Store Manager
7-11
08.2002 - Current
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to a specified level
- Instruct staff on how to handle difficult and complicated sales
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Education
A.A.S. Accounting -
MONROE COMMUNITY COLLEGE
Rochester, NY12.2019
A.S. Communication -
MONROE COMMUNITY COLLEGE
Rochester, NY06.2017
Skills
Customer Service
Problem-Solving
Customer Relations
Multitasking and Organization
Friendly and Positive
Outstanding communication skills
Team Leadership
Timeline
Store Manager
7-11
08.2002 - Current
A.S. Communication -
MONROE COMMUNITY COLLEGE
A.A.S. Accounting -
MONROE COMMUNITY COLLEGE
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