Summary
Overview
Work History
Education
Skills
Timeline
Charleston Truck Expo Vendor Committee
Generic

Michele Herrmann

Goose Creek,SC

Summary

Dynamic Intermodal Operations Manager with a proven track record at Memphis City Cartage, excelling in logistics management and process improvement. Skilled in freight coordination and relationship building, I enhanced customer satisfaction through effective communication and strategic planning, achieving significant operational efficiencies while ensuring compliance with safety regulations.

Highly organized logistics professional with solid track record in dispatching and coordinating intermodal transportation. Known for optimizing routes and schedules to improve efficiency and reliability. Excellent team collaborator with strong focus on achieving results and adapting to changing demands.

Trustworthy individual with established customer service skills. Eager to learn and always willing to pitch in and help. Looking to join a renewable energy company in the position of Dispatcher.

Overview

22
22
years of professional experience

Work History

Sr. Intermodal Dispatcher

LCG FREIGHT
01.2025 - 07.2025
  • Coordinated intermodal shipments to ensure timely delivery of freight.
  • Communicated with drivers and clients to address scheduling conflicts and updates.
  • Monitored transportation schedules using industry-specific tracking software.
  • Assisted in resolving operational issues to minimize delays in freight movement.
  • Supported management in maintaining compliance with safety regulations and protocols.
  • Updated shipment records and documentation for accuracy and traceability.
  • Collaborated with team members to streamline dispatch operations and enhance service quality.
  • Tracked shipment progress using various tracking systems, providing accurate updates to customers on a regular basis.
  • Enhanced shipment tracking by implementing advanced software tools and technologies.
  • Contributed to company growth by identifying new business opportunities within the intermodal industry.
  • Streamlined communication between drivers and customers, ensuring timely delivery of intermodal shipments.
  • Assisted in training new team members on best practices in intermodal dispatching, ensuring a consistent level of expertise across the department.
  • Minimized delays in shipment deliveries by proactively addressing potential issues through constant communication with drivers and clients.

Dispatcher

Wando Trucking
01.2011 - 01.2025
  • Coordinated daily dispatch operations to optimize route efficiency and on-time deliveries.
  • Monitored fleet performance and addressed any issues promptly to maintain service quality.

Broker/Dispatcher Manager

Big River
11.2023 - 07.2024
  • Coordinated intermodal logistics for efficient transport of freight across multiple modes.
  • Managed daily dispatch operations, ensuring timely communication with drivers and customers.
  • Utilized transportation management software to track shipments and optimize routing solutions.
  • Collaborated with terminal staff to resolve delays and enhance service reliability.
  • Monitored regulatory compliance for safety standards in intermodal transportation processes.
  • Adapted operational strategies based on real-time data to improve dispatch efficiency.
  • Balanced cost-effectiveness with on-time delivery performance by leveraging strategic planning skills.
  • Supported sales efforts with detailed rate quotes and scheduling information for prospective clients.
  • Maintained strong relationships with carriers, fostering long-term partnerships for reliable service.
  • Utilized strong problem-solving abilities to quickly resolve complex logistical challenges and maintain customer satisfaction.
  • Worked closely with warehouse personnel to ensure seamless coordination of pickup and delivery appointments for containers at rail terminals or ports.
  • Monitored and tracked status of shipments in transit to confirm on-time delivery.

Intermodal Operations Manager

Memphis City Cartage
06.2022 - 11.2023
  • Streamlined daily operations to enhance overall efficiency and productivity.
  • Implemented standard operating procedures to ensure consistent service delivery.
  • Analyzed workflow processes to identify areas for enhancement and cost reduction.
  • Assisted in developing training materials focused on safety and operational excellence.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Developed and implemented strategies to maximize customer satisfaction.

Intermodal Terminal Manager

Southern Cartage
06.2021 - 06.2022
  • Oversaw daily terminal operations ensuring compliance with safety regulations.
  • Managed inventory control processes to optimize supply chain efficiency.
  • Trained and mentored staff on operational procedures and best practices.
  • Implemented process improvements that enhanced workflow efficiency and reduced delays.
  • Developed and maintained strong relationships with vendors and clients to ensure service quality.
  • Led team meetings focused on improving communication and operational effectiveness.
  • Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
  • Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
  • Fielded customer complaints and comments and rectified issues.
  • Directed and monitored tracking, routing and dispatching transportation vehicles.

BP Express

Intermodal Logistics Terminal Manager
11.2018 - 06.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Strengthened communication skills through regular interactions with others.
  • Creating and implementing innovative strategies to enhance candidate engagement and ensure a robust talent pipeline.
  • Managed and administered contracts for a diverse fleet of 50+ owner-operators and 30+ company drivers, ensuring compliance with all company policies, safety regulations, and DOT requirements.
  • Implemented and enforced performance safety standards for all drivers.
  • Developing and implementing schedules for regular maintenance and inspections to prevent breakdowns and extend the lifespan of equipment.

Intermodal Terminal Manager Assistant

CM Transportations
06.2012 - 06.2018
  • Oversaw daily terminal operations, ensuring efficient cargo handling and logistics management.
  • Implemented process improvements, reducing turnaround times and enhancing service quality.
  • Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
  • Achieved high customer satisfaction ratings by addressing concerns promptly and providing exceptional service at all times.
  • Developed strong relationships with clients, vendors, and other stakeholders for improved communication and collaboration.
  • Increased on-time performance with proactive scheduling and efficient workforce deployment.
  • Double-checked work orders and deliveries for quality assurance.
  • Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment.
  • Performed repeated bending, kneeling, twisting and overhead reaching.

Dispatcher

Mason Dixon
01.2009 - 01.2011

Dispatcher

Hudd Distribution
01.2005 - 01.2006

Dispatcher Assistant

Tri-Star Freight System
04.2003 - 08.2005

Education

Transportation And Logistics Management

Trident Technical College
Charleston, SC
05-2017

Skills

  • Strong decision-making
  • Transportation regulations
  • Stress tolerance
  • Deadline management
  • Process improvement strategies
  • Safety compliance awareness
  • Documentation management
  • Logistics management experience
  • Intermodal operations
  • Freight coordination proficiency
  • Route planning expertise
  • Documentation and paperwork
  • Trucking dispatching
  • Relationship building
  • Customer relations
  • Staff training and development
  • Critical Decision-making
  • Employee management
  • Fleet operations
  • Dispatch of drivers

Timeline

Sr. Intermodal Dispatcher

LCG FREIGHT
01.2025 - 07.2025

Broker/Dispatcher Manager

Big River
11.2023 - 07.2024

Intermodal Operations Manager

Memphis City Cartage
06.2022 - 11.2023

Intermodal Terminal Manager

Southern Cartage
06.2021 - 06.2022

BP Express

Intermodal Logistics Terminal Manager
11.2018 - 06.2021

Intermodal Terminal Manager Assistant

CM Transportations
06.2012 - 06.2018

Dispatcher

Wando Trucking
01.2011 - 01.2025

Dispatcher

Mason Dixon
01.2009 - 01.2011

Dispatcher

Hudd Distribution
01.2005 - 01.2006

Dispatcher Assistant

Tri-Star Freight System
04.2003 - 08.2005

Transportation And Logistics Management

Trident Technical College

Charleston Truck Expo Vendor Committee

I play a crucial role in securing vendors and sponsors, which are essential for both the financial success of the Expo and for providing valuable resources and opportunities for attendees. I help establish connections with individuals who share their expertise and knowledge with attendees. I contribute to the selection and organization of food truck participation, ensuring a variety of food options for attendees. I also assist in organizing activities and entertainment specifically for younger attendees.

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Michele Herrmann