Michele Hess

• Developed individualized treatment plans to enhance patient recovery and mobility for a broad range of diagnoses and implementing those plans to achieve established goals.
• Sole provider of PT services at the Boyertown location. Can work independently and in team settings. Excellent relationship building with staff, leadership and most importantly with patients. Adapts easily to variable settings and patient scenarios with strong commitment to customer service.
• Established relationships with physicians and physician liaisons enhancing the referral pipeline resulting in increased patient volumes for the fiscal year 2025.
• Excellent patient outcomes and customer satisfaction further driving increased referrals to the Boyertown location in 2025.

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• initiation of inpatient and same day surgery Physical Therapy following total knee, hip, shoulder and ankle arthroplasty, spinal laminectomy and spinal fusions - 12 bed inpatient surgical hospital.
• responsible for pre-admission education for same day surgeries as well as bilateral surgical candidates.
• Collaborated with multidisciplinary teams to ensure comprehensive patient care and progress tracking with a strong focus on customer service and strong outcomes

• Developed and implemented individually designed treatment programs to maintain and restore physical function, alleviate pain and prevent physical dysfunction in patients across several settings including acute care, outpatient, skilled nursing and aquatic PT.
• Coordinated and managed ST, OT and PT contracted services at Frederick Living for all levels of care: Independent and Assisted Living, Skilled Nursing and Dementia Care.
• Assisted with the launch of the new PMMC Aquatic Therapy program including procurement of equipment, marketing, development of a Policy and Procedure Manual related to the new program, communication with the YMCA staff which housed the program
• Recipient of several Employee of the Month awards nominated by patients as well as staff.

• Evaluation and treatment of patients within the home with varied conditions including neurological, orthopedic, post surgical, cardiac and pulmonary diagnosis.
• Devised and implemented plan of care focused on maximizing functional independence, maximizing safety, minimizing fall risks while educating patients and their families/support systems regarding their condition, home modification as needed, coordinating necessary resources to maximize outcomes and transfer of care to next level of care when appropriate.
• Collaborated with healthcare professionals to coordinate comprehensive care for patients across various needs.
• Educated patients and families on home exercise programs to promote adherence and recovery progress.

• Led patient assessments to develop individualized treatment plans addressing diverse rehabilitation needs for varied patient populations in inpatient as well as outpatient settings.
• served as team leader for hospital wide process improvement team which focused on improving the patient transportation process within the facility.
• recognized on several occasions as the result of patients submitting letters of acknowledgement for excellent care and customer service resulting in several Employee of the Month Awards.

• Responsible for managing all personnel and activities associated with the Physical Therapy Department and supporting staff.
• Collaborated with multidisciplinary teams to optimize patient care strategies and improve recovery outcomes devising and implementing Physical Therapy treatment plans for traumatic brain injury patients in a post-acute setting
• Educated families of TBI pateitns regarding injury sequale, treatments, preparation for discharge and execution of treatment protocols at home.
• Provided TBI education to families and healthcare facilities in the Montgomery, Chester and Philadelphia counties.
• Strong interdisciplinary (PT< OT< ST, Behavior and vocational therapist as well as Neuropsychologist) approach to community re-entry of the TBI patient