Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michele Hewel

Hair Stylist
Wattsburg,Pennsylvania

Summary

Focused Receptionist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Skilled at managing customer needs, assessing styles and recommending optimal choices. Highly coordinated cashier and desk operator with natural aptitude for multitasking and accurate money handling.

Overview

34
34
years of professional experience

Work History

Hair Stylist

Hair Flairs
Erie, PA
10.2018 - Current
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Strong customer service skills, phone skills and scheduling of appointments and ordering products.
  • management of money, and credit as well.

Receptionist

Wintergreen Animal Hospital And Boarding.
Erie, PA
10.2016 - 12.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • We were a large veterinary facility, so we handled large volumes of calls, faxes, emails, etc.

Hairstylist

Your Impressive Image
Erie, PA
02.1988 - 10.2016
  • Educated customers on products to maximize benefits.
  • Processed payments, entering sales in register for prompt customer service.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Trimmed, cut and shaped hair and hairpieces based on customer preference.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Resolved guest complaints about service or style.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Determined appropriate hair treatments based on conditions and textures.
  • I worked at this business for over 29 years, so I had a large client base, I did alot of business type transactions.

Education

High School Diploma -

Mcdowell High School
Erie, PA
05.1986

Skills

  • Attention to Detail
  • Customer Service
  • Customer Loyalty
  • Striving to be better each day
  • Friendly and easy to get along with

Timeline

Hair Stylist

Hair Flairs
10.2018 - Current

Receptionist

Wintergreen Animal Hospital And Boarding.
10.2016 - 12.2018

Hairstylist

Your Impressive Image
02.1988 - 10.2016

High School Diploma -

Mcdowell High School

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Michele HewelHair Stylist