Summary
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Michele Higgins

Santa Barbara,California

Summary

Detail-oriented and organized Property Manager effective at managing personnel, vacation rentals, residential, commercial, and special projects.. Focused on achieving occupancy goals and working closely with property owners, tenants, guests, and decision-makers for various needs.

I set and achieved an occupancy rate that was 50% higher from the previous year. I earned a super host rating from both VRBO and AIR BNB for 4 consecutive years while concurrently booking private guests, and wine club members for vacation rentals.

I made numerous improvements and upgrades on the outside and interior properties while maintaining the efficiency of all appliances and fixtures.

For my personal reviews with the rental agencies:

https://www.airbnb.com/h/casadeazulyoro

https://www.airbnb.com/h/casadebranderwinery

Work History

Property Manger

Brander Properties, LLC
05.2020 - Current
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.

Owner and Manager of Event Company

Self
06.2011 - 03.2021
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.

Massage Technician

Bacara Resort & Spa
8301 Hollister Ave., Santa Babara, CA
08.2000 - 09.2016
  • Improved client satisfaction by providing customized massage treatments based on individual needs and preferences.
  • Increased repeat clientele through exceptional customer service and effective communication skills.
  • Assisted clients in developing self-care routines, including stretching exercises and recommendations for at-home massage tools.
  • Expanded knowledge of various massage modalities through regular attendance at workshops, seminars, and continuing education courses.
  • I was trained in a 5 star resort in customer service and attention to details on every level of service. This training has been extremely utilized in my property management career as well.

Real Estate Broker's Assistant/ Property Manager

Perry Perkins
04.2007 - 11.2012
  • Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
  • Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
  • Arranged for inspections and surveys of sold properties.
  • Streamlined the transaction process for clients with efficient coordination of inspections, appraisals, and closing activities.
  • Expanded clientele base with exceptional service delivery, resulting in numerous positive reviews and recommendations from satisfied customers.

Education

No Degree - Property Management

Santa Barbara City College
Santa Barbara, CA
01.2011 - 05.2011

Associate of Arts - Court Reporting

Court Reporting School
Santa Ana, CA

Real Estate Salesperson License - Real Estate Sales

Real Estate School
Santa Barbara
01.2010 - 06.2010

Skills

  • Contract Negotiation
  • Staff Management
  • Grounds Maintenance
  • Tenant Relations
  • Payment Collection
  • Leasing and Sales
  • Customer Service-Focused
  • Knowledge of California Real Estate Laws
  • Financial Budgeting and Reporting
  • Maintenance Knowledge
  • Property Showing

Accomplishments

I have been awarded the Super Host level for 3 years in a row with the Air BnB, and VRBO vacation rental site.

Affiliations

  • I am very active in the community attending and focusing on fund raising and volunteering where I am able to. I follow a sustainable lifestyle and I love outdoor activities.

Timeline

Property Manger

Brander Properties, LLC
05.2020 - Current

Owner and Manager of Event Company

Self
06.2011 - 03.2021

No Degree - Property Management

Santa Barbara City College
01.2011 - 05.2011

Real Estate Salesperson License - Real Estate Sales

Real Estate School
01.2010 - 06.2010

Real Estate Broker's Assistant/ Property Manager

Perry Perkins
04.2007 - 11.2012

Massage Technician

Bacara Resort & Spa
08.2000 - 09.2016

Associate of Arts - Court Reporting

Court Reporting School

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Michele Higgins