Michele Hojas
Linden,NJ
Summary
Accomplished Lead Certified Medical Assistant with 14 years of experience at Hackensack Meridian Health JFK Medical Center, adept in clinical leadership and collaboration. Streamlined administrative tasks, enhancing patient safety and satisfaction. Proven expertise in HIPAA compliance and medical office management, contributing to improved clinic workflows and efficiency. Multitasks and prioritizes workloads with little or no supervision.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Certified Medical Assistant
Hackensack Meridian Health JFK Medical Center
10.2022 - Current
- Increased patient safety with strict adherence to infection control protocols and proper sterilization techniques.
- Demonstrated adaptability in the face of unexpected challenges or changes within the clinic, maintaining a high standard of performance throughout.
- Consistently met compliance requirements through diligent documentation of all relevant information related to patients'' conditions or treatment plans.
- Streamlined administrative tasks for increased efficiency by maintaining accurate patient records and scheduling appointments promptly.
- Assisted in the implementation of new policies or procedures within the clinic, leading to enhanced workflows and better overall results.
- Taught patients about medications, procedures, and care plan instructions.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Played an integral role in quality assurance measures by actively participating in chart audits, identifying areas for improvement and working to address identified issues.
Clerical and Patient Care Coordinator(Dual Title)
Hackensack Meridian Health
01.2017 - 10.2022
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Provided support and guidance to patients and families to navigate healthcare systems.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Resolved customer complaints using established follow-up procedures.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Ensured regulatory compliance by staying up-to-date on industry standards and best practices related to patient care coordination.
- Evaluated and optimized office workflows for peak efficiency, identifying areas of improvement and implementing necessary changes to better serve patients and staff alike.
Education
Google Data Analytics - Data Analytics
Coursera Google Certification
OnlineGoogle Project Management: Specialization. - Project Management
Coursera
Online05.2023
Medical Certification: Medical Assisting - Medical Assisting
Lincoln Technical Institute - Edison
Iselin, NJ06.2013
GED -
Valdosta Technical College
Valdosta, GA01.2008
Skills
- Clinical Leadership
- Collaboration and Teamwork
- Vital signs monitoring
- Critical thinking abilities
- Continuous Learning Attitude
- Staff Training and Development
- Medical Office Management
- HIPAA Compliance
- Electronic Medical Records
- Medical Billing
- Medical terminology knowledge
- Healthcare Industry Knowledge
- Documentation accuracy
- Medical coding familiarity
- Team Supervision
- First Aid and CPR Certification
- Customer Relationship Management (CRM)
- Professionalism and Ethics
Certification
- RMA - Registered Medical Assistant
Timeline
Lead Certified Medical Assistant
Hackensack Meridian Health JFK Medical Center
10.2022 - Current
Clerical and Patient Care Coordinator(Dual Title)
Hackensack Meridian Health
01.2017 - 10.2022
Google Data Analytics - Data Analytics
Coursera Google Certification
Google Project Management: Specialization. - Project Management
Coursera
Medical Certification: Medical Assisting - Medical Assisting
Lincoln Technical Institute - Edison
GED -
Valdosta Technical College