Summary
Overview
Work History
Education
Skills
Activities
Timeline
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MICHELE HOKLAS

Saint Hedwig,Tx

Summary

I am seeking a challenging and rewarding business setting, where utilizing my skills and abilities to provide value to my employer and excellence to all patient with all aspects of care. Authorized to work in the US for any employer.

Overview

6
6
years of professional experience

Work History

CSR / PCR

BANFIELD PET HOSPITAL
08.2021 - 05.2024
  • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills
  • Greeted incoming clients to provide immediate, friendly and knowledgeable support
  • Scheduled and confirmed appointments based on customer availability
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

PATIENT CARE COORDINATOR

LIVINGSTON HEARIND AID CENTER
01.2020 - 10.2020
  • Greeting patients, answering phones, scheduling and confirming appointments
  • Entering patient information, insurance verification, collecting payments at the office
  • Communicated with patients to ensure quality of care and develop care plans
  • Established strong network by building personal relations with doctor and fellow employees.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.

RECEPTIONIST

LEGEND SENIOR LIVING
11.2018 - 12.2019
  • Answered and directed incoming calls using multi-line telephone system
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
  • Welcomed guests to front desk and engaged in friendly conversations while conducting check in process
  • Answered phone calls, provided information to callers and connected callers to appropriate people
  • Pulled and organized requested documentation
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

SPECIMEN COLLECTOR

ARLINGTON ORTHOPEDIC ASSOCIATES
03.2018 - 07.2018
  • Labeled and numbered specimen for accurate recordkeeping and blind testing
  • Captured client specimen data electronically to build and update files
  • Adhered to safety procedures when handling specimens and working in laboratory
  • Maintained compliance with standards for patient confidentiality, work accuracy and infection control
  • Performed basic procedures using in office testing equipment
  • Good hospitality and smile all around.
  • Improved specimen collection efficiency by implementing standardized procedures and guidelines for staff.
  • Provided valuable input for process improvements during team meetings, contributing to an overall increase in efficiency and effectiveness within the department.
  • Maximized patient satisfaction by providing clear explanations of collection procedures and addressing any concerns or questions.
  • Assisted in the development of patient education materials, resulting in increased understanding and compliance with required testing protocols.

Education

ASSOCIATE OF SCIENCE IN HELATH AND KINESIOLOGY -

AUSTIN COMMUNITY COLLEGE
AUSTIN, TX
05.2017

HIGH SCHOOL DIPLOMA -

SOUTH GRAND PRAIRIE HIGH SCHOOL
Grand Prairie, TX
05.2012

Skills

  • Data Management and Organizational Skills
  • Active Listening
  • Effective Customer Communication
  • Relationship Building and Team Building
  • Microsoft Office, Microsoft word
  • Friendly, Positive Attitude
  • Customer Support and Assistance
  • Basic/ Advance Math
  • Leadership Skills
  • Scheduling and Planning
  • Client Relationship Building
  • Customer Relations
  • Time management expertise
  • CRM software knowledge

Activities

I have done many different runs that included the Austin Half Marathon, Color Run, Pancreatic Cancer, Breast Cancer Runs. When the going gets tough you push through what you can but you continue to work at it you will get to where you are going in life. I like to give back to the community and show what I stand up for. By giving back to the community I donate clothing and food to help out where I can, when I can. I like to have free time to able to play volleyball when I can it is a passion. I am a mother to a baby boy and love spending time with him. After a long day I like to come home, relax, spend time with my son and when I have the free time I like to spend time with my loved ones and friends.

Timeline

CSR / PCR

BANFIELD PET HOSPITAL
08.2021 - 05.2024

PATIENT CARE COORDINATOR

LIVINGSTON HEARIND AID CENTER
01.2020 - 10.2020

RECEPTIONIST

LEGEND SENIOR LIVING
11.2018 - 12.2019

SPECIMEN COLLECTOR

ARLINGTON ORTHOPEDIC ASSOCIATES
03.2018 - 07.2018

ASSOCIATE OF SCIENCE IN HELATH AND KINESIOLOGY -

AUSTIN COMMUNITY COLLEGE

HIGH SCHOOL DIPLOMA -

SOUTH GRAND PRAIRIE HIGH SCHOOL

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