Michele Hold

• I started this business by supporting South African craft makers by marketing and selling handmade home goods and jewelry online and out of our home.
• The store was an e-commerce shop with Shopify as the backend, and the business model grew into a dropshipping store, supporting makers in the USA.
• Coordinated with technical and IT teams to develop the company website and create online advertisements.
• Identified new opportunities for growth, expansion, and diversification.
• Oversaw budgeting and financial management.

• In-person customer service, stock take, sales, cash register, Shopify, in-store display
• Greeted customers and provided exceptional customer service.
• Assisted customers with product selection, sizing and styling.
• Provided accurate information about products, prices and services.
• Processed transactions using a point-of-sale system.
• Maintained up-to-date knowledge of store merchandise and policies.
• Suggested ideas for improving store operations and increasing profits.
• Performed cashier duties such as accepting payments, issuing receipts, and counting money back change.
• Maintained cleanliness of store environment including floors, windows, anddisplays.
• Engaged customers in friendly, professional dialogue to determine needs.

• Manage post-mutual transactions with the NJN market.
• As of the date of departure (due to family commitments), I looked after approximately 9-11 agents and managed approximately 30 transactions at a time.
• I had an excellent rapport with all staff, agents, third parties, and clients.
• Responsibilities included.
• Deal audit on receipt of transaction.
• Kickoff attorney review.
• Customer/client introductions to my role and what to expect.
• Liaison for Inspections.
• Appraisals as needed (agent negotiates).
• Assist with final walkthroughs and closings.
• Track all milestones, follow up with relevant parties.
• Attend team meetings, agent check-ins, generate commission statements, liaison with the settlement agent, final audit, and close out the deal in the Redfin system, accounting query liaison.
• Fluent in Docusign, Microsoft, Google suites, and Redfin software.

• Touring agent for Redfin home tours - in person and virtual.
• Collaborated with other team members in resolving customer service issues.
• Conducted telephone and face-to-face interviews to assess customer requirements.

Support Co-chairs in administrative tasks:

• Create agendas, take minutes, and prepare documents for meetings.
• Produced and distributed team newsletters, email updates, and other forms of communication.
• Created and maintained job lists for position holders to support transition from year to year.
• Compile up-to-date information binders (hard copy and electronic) to include phone lists, minutes, treasurer reports, newsletters, schedules, calendars, current handbooks, and forms.
• Work with the administrative board to conduct admissions interviews and decisions.

Key responsibilities:

• Coordinate the delivery of high-quality gaming platforms, facilitating team goal accomplishment.
• Liaise with relevant departments when there are issues that need resolution and communicate any changes in timelines or status to the team, Delivery management, and affected process partners.
• Proactively manage schedules and resources to ensure deadlines and quality are met
• Work with Team Leads to ensure that all resources are used at optimal levels.

• Increased efficiency of TTCs through the implementation of automation technology and streamlined processes. Consistently achieved or exceeded departmental targets for turnaround time. Collaborated with cross-functional teams to identify opportunities for improvement and implement innovative solutions.