Michele Honse
Gilbert,AZ
Summary
Results-driven Benefits Eligibility Specialist with strong skills in documentation, customer service, and critical thinking. Successfully evaluated client eligibility for assistance programs, ensuring accuracy and compliance, which led to improved client satisfaction and reduced errors.
Overview
2026
2026
years of professional experience
Work History
Benefits Eligibility Specialist
Department of Economic Security
Chandler, AZ
2021 - 07.2025
- Evaluated client eligibility for assistance programs to ensure compliance with regulations.
- Conducted interviews to gather necessary information from applicants and verify documentation.
- Reviewed applications for accuracy and completeness, addressing discrepancies promptly.
- Collaborated with team members to enhance processing efficiency and service delivery standards.
- Assisted clients in understanding eligibility criteria and application processes effectively.
- Maintained up-to-date knowledge of program guidelines and changes in policy requirements.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Interviewed applicants and explained scope of different available benefits.
Sales Associate Manager
Dillards Department Store
Mesa, AZ
08.2017 - 02.2020
- Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
- Built long-lasting relationships with key clients leading to an increase in referral business from satisfied customers.
- Processed customer transactions efficiently using POS systems
- Assisted customers with product inquiries and provided exceptional service
- Maintained accurate cash drawer balance throughout shifts
- Handled returns and exchanges in accordance with store policies
- Collaborated with team members to ensure smooth store operations
- Implemented best practices for inventory management and stock replenishment
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Team Member
McDonald's Restaurant
Gilbert, AZ
02.2014 - 01.2016
- Provided exceptional customer service by taking orders and addressing inquiries efficiently.
- Maintained cleanliness and organization of work areas, ensuring compliance with safety standards.
- Collaborated with team members to achieve fast-paced service during peak hours.
Education
High School Diploma -
Madison High School
Mansfield OHBachelor of Science - Healthcare Administration
University of Phoenix
Tempe, AZ05.2011
Associate of Applied Science - Allied Science Pharmacy Technician
North Central State College
Ontario, OH05.2007
Skills
- Data entry
- Effective communication skills
- Microsoft office
- Telephone etiquette
- Documentation and reporting
- Verbal communication
- Public assistance
- Documentation and paperwork
- Knowledgeable in Google
- Benefits administration
- Medicaid
- Problem-solving
- Excellent communication
- Critical thinking
Timeline
Sales Associate Manager
Dillards Department Store
08.2017 - 02.2020
Team Member
McDonald's Restaurant
02.2014 - 01.2016
Benefits Eligibility Specialist
Department of Economic Security
2021 - 07.2025
High School Diploma -
Madison High School
Bachelor of Science - Healthcare Administration
University of Phoenix
Associate of Applied Science - Allied Science Pharmacy Technician
North Central State College