MICHELE HORGAN
Huntington,WV
Summary
Detail-oriented professional with expertise in medical office operations, including insurance verification, patient scheduling, and HIPAA compliance. Proficient in Microsoft Office Suite and experienced with medical software and electronic health records (EHR) to ensure efficient administrative processes. Skilled in ICD-9/CPT coding for accurate billing and insurance processing, complemented by strong customer service management and phone etiquette. Committed to maintaining patient confidentiality while delivering exceptional support in high-pressure environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Facilities Maintenance
Alcon
Huntington, West Virginia
01.2018 - 01.2025
- Oversaw inventory from AVI, ensuring continuous and efficient operations
- Executed regular cleaning duties, maintaining high hygiene standards across facility
- Maintained high standards of restroom cleanliness and sanitation, adhering to health and safety regulations
- Supported plant maintenance tasks to enhance equipment efficiency and workplace safety
- Ensured adherence to safety protocols maintaining a secure workplace environment
Packaging
Alcon
Huntington, West Virginia
01.2018 - 12.2018
- Order Packing: Accurately packed orders for physicians, ensuring all items were included and properly prepared for shipment.
- Order Verification: Double-checked each order to ensure correctness, reducing errors and enhancing customer satisfaction.
- Product Counting: Performed precise product counts to ensure all orders met quantity specifications.
Medical Assistant/Medical Office Assistant
North Dallas Vascular Associates
Dallas, Texas
01.2010 - 12.2017
- Patient Care: Administered injections, conducted screening tests, and obtained laboratory specimens to support patient care.
- Surgical Assistance: Assisted the doctor during surgeries, ensuring a smooth and efficient procedure.
- Rooming Patients: Roomed patients during clinic visits, recording necessary information and preparing them for consultation.
- Surgical Room Prep: Prepared the surgery room with necessary tools and sterile equipment, maintaining a clean and safe environment.
- Patient Discharge: Assisted with patient discharge procedures, providing instructions and answering any questions.
- Scheduling & Appointments: Managed appointment scheduling and maintained accurate patient logs and records.
- Insurance Pre-certification: Coordinated with insurance companies to pre-certify surgeries, ensuring coverage and timely approvals.
- Office Supply Management: Ordered office supplies and ensured stock levels were maintained.
- Billing & Filing: Handled billing, chart filing, and record-keeping, ensuring compliance with office policies and patient privacy laws.
Education
CCMA Certification - Medical Assistant
Mountwest Community and Technical College
Huntington, WV /2023 - /2024
Certificate of Higher Education - Medical Assistant
PCI Health Training Center
Richardson, TX /2010 - /2011
Skills
- Microsoft Office Proficiency: Skilled in using Word, Excel, PowerPoint, and Outlook for efficient office operations
- Computer Proficiency: Experienced with various medical software, electronic health records (EHR), and general computer tasks
- Insurance Verification: Knowledgeable in verifying insurance coverage and processing pre-certifications for medical procedures
- HIPAA Compliance: Strong understanding of HIPAA regulations and committed to maintaining patient confidentiality and privacy
- Patient Scheduling: Proficient in scheduling patient appointments, managing calendars, and coordinating with physicians and staff
- Punctuality & Reliability: Consistently arrive on time, ensuring smooth clinic operations and patient care
- Customer Service Management: Excellent interpersonal skills; adept at providing exceptional customer service in high-pressure environments
- Phone Etiquette: Proficient in managing phone calls, appointment reminders, and patient inquiries professionally and effectively
- ICD-9/CPT Coding: Experience with medical coding, including ICD-9 and CPT codes for accurate billing and insurance processing
Certification
National Healthcareer Association (NHA)
Certified Clinical Medical Assistant Certification# H2X9Y2M9 Expires: 7/30/2026
CPR Training- American Red Cross
Timeline
Facilities Maintenance
Alcon
01.2018 - 01.2025
Packaging
Alcon
01.2018 - 12.2018
Medical Assistant/Medical Office Assistant
North Dallas Vascular Associates
01.2010 - 12.2017
National Healthcareer Association (NHA)
Certified Clinical Medical Assistant Certification# H2X9Y2M9 Expires: 7/30/2026
CPR Training- American Red Cross
CCMA Certification - Medical Assistant
Mountwest Community and Technical College
/2023 - /2024
Certificate of Higher Education - Medical Assistant
PCI Health Training Center
/2010 - /2011
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