Michele Howard
Vero Beach,FL
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering over10 years of experience providing quality administrative support to clients.
Overview
4
4
years of professional experience
Work History
Virtual Assistant
AssistPro
11.2022 - Current
- Conferred with roughly 45 customers daily via chat or email to provide information.
- Completed business correspondence, transcription, and data entry.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Kept extensive contact list with over 120 clients updated with new contacts and changes to existing contacts.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Managed CRM input, exports and clean up.
- Coordinated Zoom calls across multiple time zones.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Researched topics and events to support supervisor's work agenda and projects.
- Uploaded files for team use on SharePoint.
- Uploaded webinars to social media.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Personal Assistant to the Owner
PC House Productions
02.2022 - Current
- Oversees personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
- Kept detailed track of household and maintenance inventory and schedules.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Organized and attended meetings and compiled related documents and reports.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
Receptionist
Ocala Plastic Surgery
10.2021 - 02.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct location.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected payments, processed transactions and updated relevant records.
Medical Receptionist
HCA Florida
10.2019 - 10.2021
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Completed patient referrals to other medical specialists.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Invoiced patients accurately in line with charging guidelines.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Completed clerical duties and tasks for clinic administration.
- Prepared and processed patient referrals and transfer requests.
Education
Associate of Science - Business Administration
Keiser University
Fort Lauderdale, FL05.2020
Skills
- Meeting Documentation
- Marketing Initiatives
- Travel Coordination
- Light Bookkeeping
- Office Equipment Operation
- Remote Conferencing
- Email Management
- Research and Analytical Skills
- Data Verification/Integrity
- Administrative Duties
- Inventory Control
- Social Media Digital Marketing
- Administrative Procedures
- Search Engine Optimization Practices
- Organize Files
- Business Correspondence
- Customer Service
- Grocery Shopping
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Virtual Assistant
AssistPro
11.2022 - Current
Personal Assistant to the Owner
PC House Productions
02.2022 - Current
Receptionist
Ocala Plastic Surgery
10.2021 - 02.2022
Medical Receptionist
HCA Florida
10.2019 - 10.2021
Associate of Science - Business Administration
Keiser University