Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Michele Hoxsey

Michele Hoxsey

Housekeeper, Guest Services,Property Manager
Buffalo,Iowa

Summary

Dynamic property manager with a proven track record at Evolve, excelling in customer service and team leadership. Enhanced guest satisfaction through effective problem resolution and maintained a safe, organized environment. Skilled in time management and regulatory compliance, driving operational efficiency and profitability while fostering a motivated workforce.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience

Work History

Housekeeper/guest Ser./property Manager

Evolve
03.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.

Cleaning Technician

Homeaglow
11.2024 - 01.2025
  • Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
  • Safeguarded property integrity by careful handling of client belongings during the cleaning process.
  • Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
  • Swept floors, removed debris and returned equipment to proper areas at end of each shift.
  • Demonstrated attention to detail through meticulous window washing, resulting in streak-free glass surfaces.
  • Performed deep-cleaning tasks for optimal sanitation levels in high-traffic areas.
  • Reduced allergens and improved air quality through thorough dusting, vacuuming, and mopping.
  • Provided excellent service by addressing client concerns promptly and professionally.
  • Emptied trashcans and transported waste to collection areas.
  • Supported facility maintenance by reporting any damage or necessary repairs to management promptly.
  • Used time management and efficient cleaning methods to meet deadlines.

Cleaning Technician

Qc Cleaning Pros
03.2021 - 03.2023
  • Swept floors, removed debris and returned equipment to proper areas at end of each shift.
  • Assisted in training new team members on company protocols and best practices for exceptional service delivery.
  • Demonstrated attention to detail through meticulous window washing, resulting in streak-free glass surfaces.
  • Performed deep-cleaning tasks for optimal sanitation levels in high-traffic areas.
  • Provided excellent service by addressing client concerns promptly and professionally.
  • Reduced allergens and improved air quality through thorough dusting, vacuuming, and mopping.
  • Emptied trashcans and transported waste to collection areas.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Used organic-based chemicals to disinfect floors, counters and furniture.

Hotel Housekeeper

QCStay Inn
01.2022 - 07.2022
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
  • Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
  • Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
  • Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
  • Improved guest satisfaction ratings through meticulous attention to detail when performing inspections of completed rooms before checkin.
  • Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
  • Observed proper keys and key card control procedures to provide security, protection and privacy of guests.

Education

High School Diploma - General Studies

Pleasant Valley High School
Pleasant Valley, IA
05.2001

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Schedule preparation
  • Expectation setting
  • Emergency response
  • Regulatory compliance
  • Effective communication
  • Problem resolution

Timeline

Cleaning Technician

Homeaglow
11.2024 - 01.2025

Housekeeper/guest Ser./property Manager

Evolve
03.2022 - Current

Hotel Housekeeper

QCStay Inn
01.2022 - 07.2022

Cleaning Technician

Qc Cleaning Pros
03.2021 - 03.2023

High School Diploma - General Studies

Pleasant Valley High School

Similar Profiles

CREATE PROFILE
Michele HoxseyHousekeeper, Guest Services,Property Manager