Michele Huether

Work History

MULTI-UNIT CUSTOMER SERVICE MANAGER

VAN GUNDY JEWELERS

12.2011 - 01.2023

Maintained professional network of potential clients and business opportunities
Developed and implemented new sales strategies to update product lines
Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives
Executed and created strategic sales plans to expand customer base and extend reach.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Followed through with client requests to resolve problems.
Introduced higher standards for customer service and increased efficiency by streamlining operations.
Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Resolved concerns with products or services to help with retention and drive sales.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Completed special projects by using effective decision making, critical thinking and time management skills.
Monitored customer service operations to assess agent performance and provide feedback.
Created customer support strategy to increase customer retention.
Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Developed documentation and logs of implemented solutions and generated and submitted reports.
Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
Improved customer service initiatives by streamlining sales and order management processes.
Spearheaded customer satisfaction survey and analyzed results to make action plans.
Worked with marketing department to launch and manage promotional activities and campaigns.
Contacted existing and prospective customers by phone or email on consistent basis, which resulted in regularly surpassing monthly and yearly sales targets.
Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
Researched and observed emerging markets and market shifts, taking advantage of opportunities by identifying potential leads and new markets.
Assisted organization with transitioning from paper invoicing, point-of-sale systems, which resulted in overall efficiency.
Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.

REGIONAL MANAGER ASSISTANT

ZALES THE DIAMOND STORE OUTLET

06.1999 - 01.2010

Delegated daily tasks to team members to optimize group productivity
Supported, trained and motivated team of professionals to consistently meet annual goals for sales and production
Analyzed quarterly sales statistics and prepared analyses for corporate management
Supervised sales strategy, training, team structure and communication of regional sales programs
Led, coached and developed employees to achieve sales goals
Held weekly meetings with each representative to talk one-on-one, resolve issues and provide tailored training
Hired and motivated high-performing sales team achieving over $1 million in new sales per year.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Orchestrated positive customer experiences by overseeing every area of retail operations.
Rotated merchandise and displays to feature new products and promotions.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Established team priorities, maintained schedules and monitored performance.
Directed training and retraining of employees to boost performance and enhance business results.
Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Effectively supervised staff of 10 plus personnel by implementing company policies, protocols, work rules and disciplinary action.
Defined clear targets and objectives and communicated to other team members.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Managed overstocking, restocking and inventory control procedures during each shift.
Supervised site investigations, reported issues and escalated those that required further assistance.
Evaluated employee performance on monthly and yearly basis and conveyed constructive feedback to improve skills.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Delivered training for staff development, change management and materials, process and technical controls.
Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
Used jewelry business expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Maintained store equipment, printers and fax machines.
Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
Identified and communicated customer needs to supply chain capacity and quality teams.
Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
Supervised and performed human resource management functions for 10 plus subordinates.
Developed and administered project budgets.
Established and maintained long-range plans for quality assurance.
Performed forecasting to identify necessary changes for supply chain business.
Engaged prospects and customers through trade shows, seminars and workshops.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Encouraged departmental employees to present positive, exemplary image to customers.
Entered data into POS system, implementing tight safeguards to secure financial and personal information.
Planned, created, tested, and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Mentored team members to enhance professional development and accountability in workplace.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Created employee schedules to align coverage with forecasted demands.
Made hiring recommendations to increase company's productivity and profitability with quality workers.
Reviewed sales and gross profit report to assess company efficiency.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Monitored security to protect employees, customers and property.
Increased employee performance and job satisfaction to strengthen retention and engagement.
Developed strategy to increase sales and drive profits.
Supervised day-to-day operations to meet performance, quality and service expectations.

GENERAL MANAGER

WASTE RECYCLERS

01.1994 - 01.1995

Delivered exceptional client experiences through hands-on leadership of associates and managers
Built and maintained loyal, long-term customer relationships through effective account management
Designed sales and service strategies to improve revenue and retention
Developed and maintained relationships with customers and suppliers through account development.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Designed modern employee recognition program which boosted productivity and improved morale.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Damage Controlman Third Class

US Navy

03.1990 - 10.1994

Drove and operated heavy and light wheeled trucks and tracked vehicles
Efficiently oriented and fired weaponry to smoothly eliminate enemy positions, vessels and personnel.
Completed daily, monthly and yearly inspections and any basic repair need to uphold strict performance standards.
Maintained fire capability charts and friendly and enemy situation maps
Operated in reduced visibility environments using infrared and starlight-enhancing night vision devices and targeting.
Oversaw field planning and coordination in full compliance with established command structures and detailed combat orders.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Maintained energy and enthusiasm in fast-paced environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Developed and maintained courteous and effective working relationships.

Summary

Overview

Work History

MULTI-UNIT CUSTOMER SERVICE MANAGER

REGIONAL MANAGER ASSISTANT

GENERAL MANAGER

Damage Controlman Third Class

Education

No Degree - Business Administration

No Degree - Diamonds And Diamond Grading

Diamond Council of America Completed - Gemology

No Degree - Real Estate

No Degree - Real Estate

Skills

Timeline

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