Michele Incrocci
Carol Stream,IL
Summary
Administrative professional with over twenty-two years of experience working directly with the public. Strong background in customer service, including answering phones, scheduling appointments, and managing calendars. Experienced in administrative tasks such as business insurance, payroll, inventory management, purchasing, budgeting, and handling business credit cards.
Familiar with business tax preparation, record-keeping, documentation, and loss reporting. Known for being detail-oriented and able to complete work that meets client expectations. Maintain relevant professional certifications and participate in regular continuing education.
Reliable team member with experience in fast-paced office environments. Capable of handling a wide range of clerical tasks and providing support to staff. Able to work independently with little supervision. Experienced in customer service, sales, and general administrative duties.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Surgical Assistant
Forfar and Associates
09.2021 - Current
- Assisted in preparing surgical instruments and ensuring sterile environments for procedures.
- Maintained accurate inventory of surgical supplies, reducing delays in procedure setups.
- Implemented standardized protocols for surgical preparation, improving workflow consistency across the team.
- Provided compassionate care to patients throughout their surgical experience, easing anxiety and ensuring comfort.
- Assisted in complex surgical procedures, demonstrating adaptability and knowledge across multiple disciplines.
- Facilitated smooth transitions between surgeries with efficient room turnover times.
- Increased patient satisfaction with compassionate post-operative care and thorough follow-up instructions.
- Improved operating room readiness, setting up surgical tables and equipment with precision and care.
- Monitored patient vital signs, reporting changes to surgeon for further investigation.
Dental Assistant
Fairway Dental - Elite Dental Partners
09.2020 - 09.2021
- Assisted in patient care by preparing treatment rooms and sterilizing instruments.
- Collaborated with dental team to ensure efficient workflow and optimal patient experiences.
School Bus Driver
First Student
08.2019 - 03.2020
- Operated school bus safely, adhering to all traffic laws and safety protocols.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Communicated effectively with parents, school officials, and dispatch regarding schedules and concerns.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
Hair Stylist
Gossip Salon
01.2009 - 01.2019
- Delivered exceptional customer service by providing personalized hair consultations and styling recommendations.
- Executed advanced cutting, coloring, and styling techniques to enhance client satisfaction and retention.
- Streamlined inventory management processes to ensure optimal availability of products and tools.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Hair Stylist
Sorelle Salon
05.2006 - 09.2009
- Cultivated strong relationships with clients, leading to a loyal customer base through consistent follow-ups and care initiatives.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Educated customers on products to maximize benefits.
Education
High School Diploma -
Bolingbrook High School
Bolingbrook06-1995
Cosmetology Degree - Cosmetology
Hanover Park Beauty College
Hanover Park, IL01.1997
Skills
- QuickBooks
- Windows OMS
- Clerical Tasks
- Teamwork and cooperation
- Setting up and operating equipment
- Professionalism and ethics
- Continuous learning attitude
- Organizational growth
- Stress management techniques
- Problem-solving
- Time management
- Excellent communication
Certification
- Commercial Driver’s License- Illinois 2019
- Basset Certification 2019
- Redkin Master Stylist Certification 2008
- Cosmetology Continuing Education 1997-2019
- 16 hours required every two years on various curriculum
Timeline
Surgical Assistant
Forfar and Associates
09.2021 - Current
Dental Assistant
Fairway Dental - Elite Dental Partners
09.2020 - 09.2021
School Bus Driver
First Student
08.2019 - 03.2020
Hair Stylist
Gossip Salon
01.2009 - 01.2019
Hair Stylist
Sorelle Salon
05.2006 - 09.2009
High School Diploma -
Bolingbrook High School
Cosmetology Degree - Cosmetology
Hanover Park Beauty College
Noteworthy
- Problem Solving
- Collaboration
- Positive Attitude
- Communication
Dental Assistant Experience
- Extensive experience scheduling, charting, documenting patient procedures, and patient Check Out process with Dentrix Assend software.
- Experience assisting with dental procedures including:
- Cleanings
- Fillings
- Crowns
- Root Canals
- Implants
- Impressions for whitening procedures and crowns
- Use of Itero scanners for crowns, retainers, occlusal guards, partials, Invisalign and implant impressions.
- X-ray and full mouth scans
- Sanitation and sterilization procedures of equipment and dentistry tools
- Room preparation and set up of tool trays
- Patient care and chair-side clinical support