Michele Jetter

• Directed day-to-day nursing and operational supervision of 3 Supervisors, and 219 nurses/clinical support staff in an 80 bed unit ensuring exceptional delivery of care when developing well-rounded nursing teams.
• Administered performance evaluations and probationary reviews to assess nursing personnel.
• Sought opportunities to improve patient care, outcomes and nursing staff performance.
• Interacted effectively with department managers to promptly correct problems and improve services.
• Succession planning: mentoring Clinical Supervisors to prepare for attainment of advanced leadership roles, and through onboarding of incoming leaders
• Fiscal accountability encompasses creating, managing, and monitoring unit budget, ensuring expenses stay within allocated limits, and advocating for resources while maintaining high-quality patient care
• Coordinated departmental operations according to administrative, legal and medical guidelines.

Accomplishments:

• Reduction of agency utilization from 38.7 FTE FY24 to current 1.8 FTE
• Increased Employee Engagement Leader index to 'High' in FY25
• Provider in Triage (PIT) strategies to decrease LWOT rate from 7% in FY24 to 0.8% in FY25
• Decreased overall annual turnover rate from 36.4% FY24 to 33.2% FY25
• Maintained productivity at or over 100% during FY25
• Increased Hand Hygiene scores from 67.9% FY24 to 86.1% FY25
• Support ED PI Code Sepsis by attaining increase in compliance from 51% end of FY24 to 80% April 2025

• Lead the planning, organizing, directing, and allocation of resources for the Emergency Department.
• Responsibilities include fiscal accountability, management and efficiency of assigned staff, maintaining positive working relationships with staff, physicians and other hospital and regional colleagues.
• Continuous personal growth and development while encouraging and providing opportunities for staff education.
• Interpersonal skills, computer literacy, acuity knowledge, problem identification and resolution abilities.
• Collaborate with staff to achieve standardization of assigned functions and responsibilities, and effectively communicate upward, downward, and laterally.

• Provide bedside care to patients, assign, coordinate and direct nursing care for the Emergency Department.
• Responsible for the quality of care provided assuring a high level of customer service and physician interaction.
• Collaborate with first-line management to facilitate process planning, organization, and action.
• Daily communication, feedback, coaching, performance appraisals, and problem solving on the unit.