Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michele Jividen

Bixby,OK

Summary

Talented Operations Coordinator successful at supervising and directing daily efforts of project teams and developing effective work procedures and processes. Onboarding and Offboarding knowledge. Results-oriented and organized with extensive experience working in fast-paced environments to consistently meet operational targets. Extensive work in Learning and Development areas, with training new hires.

Overview

10
10
years of professional experience

Work History

Operations Coordinator

CenturyLink
Tulsa, OK
01.2019 - 07.2022
  • Maintained excellent acknowledgement and response times to alarms and customer calls
  • Managed vendor orders to meet timelines
  • Collected and analyzed system data to troubleshoot and identify emergency network problems as well as critical network issues with equipment, routers and switches
  • Collaborated with team and Field Operations to resolve problems
  • Created proactive and reactive trouble tickets to summarize customer repair issues
  • Provided high quality documentation of network failures and maintenance activity
  • Provided pricing to customers on tech dispatch
  • Processed improvement documents.

Construction Coordinator

Cox Communications
Tulsa, OK
03.2018 - 12.2018
  • Management of Network expenses
  • Created budget saving analysis for construction projects
  • Analyzed projects and assisted with validating all contracts, labor and materials spent
  • Generated projects in workflow tools to drive tasks to the appropriate teams
  • Ensured data integrity from construction as built information transferred to databases
  • Provided high level maps, drawings and designs for accurate layouts of various needs that estimator's request
  • Put together material lists that will need ordered from warehouse
  • Managed trouble tickets via Remedy that come in associated with materials and financial needs
  • Requested additional budgets for projects
  • Provided quotes to vendors
  • Handled billing disputes between vendors as well as invoicing vendors
  • Created process documents
  • Trained new hires on the construction coordinator position.

Software Specialist

STS Consulting- Contract Verizon
Tulsa, OK
07.2017 - 01.2018
  • Worked with offsite vendors to implement new software within commercial account department
  • Tested system scenarios to make sure orders flowed properly
  • Taught employees how to use web Portal for customer use
  • Managed activity through milestone of order received, validated, rejected, submitted and order activated
  • Handled escalations and contacted appropriate department to work with
  • Worked with supplier teams.

Implementation Coordinator

BroadSoft
Tulsa, OK
05.2014 - 09.2016
  • Coordinated with customers, both internal and external by responding to incoming phone calls and emails related to technical issues and managed service activation elements
  • Provided training and configuration support necessary to get the customer on the path towards a self-installed fully functional business VOIP phone system
  • Created product inventories and ordered all supplies and parts for customers
  • Updated customer contracts and pricing
  • Worked escalation issues on the orders and notated systems
  • Resolved customer disputes concerning billing and shipping errors by researching accounts
  • Negotiated vendor pricing for client cost savings and company margins.

Coordinator

Level 3 Communications
Tulsa, OK
01.2013 - 05.2014
  • Received orders from sales, checked paperwork for accuracy, monitored and tracked status
  • Managed activity through milestone of order received, validated, rejected, submitted and order activated
  • Scheduled order for installation, monitored status and managed any escalations
  • Designed, provisioned, and tested delivered services to ensure quality hand-off to internal customers
  • Expedite and escalate issues when necessary to insure timely delivery of services
  • Prioritized projects, managed and directed activities to deliver connectivity within project schedule
  • Communicated and collaborated with internal customers, stakeholders and network carriers
  • Participated in metrics development and operational reporting/reviews.

Client Account Coordinator

INIZIO Engage
Fort Washington, PA
  • Point of contact for field teams, support operations, client account and IT teams
  • Support compliance functions with administrative support
  • Order business cards, badges and other tools needed for field
  • Handle the operations of the onboarding process for all new hires, including IT requirements, rosters, system access and background checks
  • Maintain all project specific material and create training documents
  • Train new hires for company based systems
  • Work with client on requested capabilities, system requirements, reports and produce client data feeds
  • Work with Learning and Development to create, update and retire current curriculum for field teams.

Education

Associate of Science - Paralegal Studies

Ashworth College
Norcross, GA
05-2004

High School Diploma -

Bishop Kelley
Tulsa, OK
05-1993

Skills

  • Project Scheduling
  • Customer Invoicing
  • Corporate recruiting
  • Training Management
  • Employee database management
  • Administrative management abilities
  • Logistics Coordination
  • Process Implementation
  • Project Management
  • Staff Supervision

Timeline

Operations Coordinator

CenturyLink
01.2019 - 07.2022

Construction Coordinator

Cox Communications
03.2018 - 12.2018

Software Specialist

STS Consulting- Contract Verizon
07.2017 - 01.2018

Implementation Coordinator

BroadSoft
05.2014 - 09.2016

Coordinator

Level 3 Communications
01.2013 - 05.2014

Client Account Coordinator

INIZIO Engage

Associate of Science - Paralegal Studies

Ashworth College

High School Diploma -

Bishop Kelley

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Michele Jividen