Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michele Johnson

Angier,NC

Summary

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Manager – Program & Project

HCL Tech
01.2023 - Current
  • Provide individualized support to account teams to guarantee they have the appropriate guidance to accelerate project objectives in accordance with the Project Management Methodology
  • Proactively works with project management peers on collaborative process improvement efforts to share best practices that can reduce cost
  • Employ reliable communication with team members to ensure understanding of all project task, timelines and goals
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Manager – Program & Project

Verizon Business
01.2021 - 01.2023
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.

PreSales

Verizon Business
01.2020 - 01.2021
  • Ensures PCM engagement from the onset of a bid proposal in order to establish cost requirements and map the steps to obtain those cost and move to PCM review and approvals
  • Proactively works with project management peers on collaborative process improvement efforts to share best practices that can reduce cost
  • Provide all relevant project detail to support the engagement and identify at risk revenue
  • Worked closely with OPD/PSAT/PRT and the sales teams to influence the deals being written as supportable from a transition perspective
  • Skilled at working independently and collaboratively in a team environment.

Project Manager Large Project Team

Verizon Business
01.2014 - 01.2020
  • Define project schedules, allocate resources and monitor progress
  • Align project objectives with company goals, and make sure project team is clear on objectives
  • Reports on project progress, offers viable solutions and opportunities as they arise
  • Planned, designed, and scheduled phases for large projects.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.

Project Lifecycle Manager

Verizon Business
01.2010 - 01.2014
  • Project Manage the implementation process for Data/Voice Services
  • Created open communication with internal installation teams and the customer to plan and implement complex product installations worldwide
  • Applied in-depth knowledge of order entry, order verification, and order tracking system to track project status, resolve problems, and ensure timely installations
  • As part of the PMO; analyze developments in Projects & Project Management field to determine need for revisions in previously published materials and the development of new material
  • Consistently recognized by customers and managers for excellent follow through, on-time completion of installation projects, open communication, and customer service skills

Education

Associates in Applied Science - Business Management

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Documentation and reporting
  • Relationship building
  • Project management
  • Cross-functional teamwork
  • Project planning
  • Schedule preparation
  • Product management

Certification

  • PMP
  • ITIL Foundation v3
  • ITIL Intermediate PPO
  • CSM

Timeline

Manager – Program & Project

HCL Tech
01.2023 - Current

Manager – Program & Project

Verizon Business
01.2021 - 01.2023

PreSales

Verizon Business
01.2020 - 01.2021

Project Manager Large Project Team

Verizon Business
01.2014 - 01.2020

Project Lifecycle Manager

Verizon Business
01.2010 - 01.2014

Associates in Applied Science - Business Management

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Michele Johnson