Michele Johnson
Webb City,MO
Summary
Professional with solid background in community health and wellness. Demonstrates strong ability to engage with diverse populations, provide education, and support health initiatives. Skilled in team collaboration, adaptable to changing needs, and consistently achieves impactful outcomes. Known for effective communication, problem-solving, and empathy in delivering patient-centered care.
Experienced with community outreach and public health education, providing vital support to improve community well-being. Utilizes strong communication and interpersonal skills to engage and educate diverse populations. Knowledge of local healthcare resources and systems ensures comprehensive and accessible health services for all community members.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Community Health Worker II /NRMA
Mercy Hospital
02.2020 - Current
- Coordinated outreach programs to educate community members on health services and resources.
- Conducted needs assessments to identify gaps in community health services and improve accessibility.
- Facilitated workshops on chronic disease management, enhancing participant knowledge and self-management skills.
- Developed partnerships with local organizations to expand service delivery and community engagement initiatives.
- Led training sessions for new hires on community health strategies and best practices in patient communication.
- Advocated for policy changes addressing social determinants of health within underserved populations.
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Increased awareness of available resources by organizing and participating in community health fairs and events.
- Provided ongoing support for clients managing chronic conditions, contributing to better self-management and reduced complications. (CHF Clinic) Congestive Heart Failure .
- Promoted access to healthcare services for underprivileged populations through community outreach efforts.
- Counseled patients on health-related topics and lifestyle changes for improved well-being.
- Collaborated with external organizations to coordinate health and social services.
- Conducted home visits to assess living conditions, provided recommendations for safety improvements and connected clients with resources as needed.
- Improved community health by conducting assessments, identifying needs, and developing intervention plans.
- Reduced hospital readmissions by collaborating with multidisciplinary teams to provide comprehensive care plans for patients.
- Trained new Community Health Workers on best practices, contributing to increased team efficiency and effectiveness in serving the community.
- Collaborated with healthcare providers to ensure comprehensive care coordination for patients transitioning between settings.
- Explained required eligibility applications to patients and helped complete applications for services.
- Assisted clients in navigating complex healthcare systems by providing guidance on insurance coverage options and connecting them with appropriate providers or agencies.
- Facilitated addiction recovery groups, supporting participants in achieving and maintaining sobriety.
- Conducted surveys and collected data on community health needs to inform and tailor public health initiatives.
- Enhanced community health awareness by organizing and leading informative workshops on preventive care and healthy living practices.
- Streamlined referral processes to community resources, reducing wait times for clients in need of specialized services.
- Provided crisis intervention services to individuals experiencing mental health emergencies, connecting them with appropriate care resources.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
- I also manage our "RESPITE UNIT" at Watered Garden's Homeless Shelter I over see those patients that are homeless we work on setting goals and try to get them into a housing program or sober living facility we also provide resources if they are wanting to file for disability.
- I also over see all the the in-patients in the hospital .
- Screen patients for Medicaid services.
- Screen patients with SDOH questions
- Provide all resources needed to assist patients/clients.
- Delivered culturally sensitive health education, addressing barriers to healthcare access and promoting inclusivity in health initiatives.
NRMA- Registered Medical Assistant / Receptionist
Dr. D Seidl MD & Dr. Geoffery Graham DO
03.2012 - 02.2020
- Scans in all patient medical records
- Managed patient scheduling and coordinated appointments for optimal office flow.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Collaborated with healthcare staff to facilitate effective communication and patient care coordination.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Registered patients and completed associated paperwork for accurate records.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Performed various administrative tasks by filing, copying and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Handled assignments independently with good judgement and critical thinking skills.
Advanced Medical Office Assistant / Receptionist
Dr. Dennis Smith MD
01.2007 - 05.2011
- Assist Dr. with all procedures in the office
- Check-in / Checked-out patients
- Vitals , Blood draws, wrote out RX scripts , called in all medicine for patients, set up all testing for patients, gathered patient medical history, remove IV’s, and obtain blood specimens.
- Handled all insurance claims and billing
- Posted all payments
- Handled all collections
- Handled all medical records
- Patient training on giving insulin shots and diabetic teaching
- Monitoring patients
- Handled all referrals
- Answered phones
- Maintained patient rooms and stocked supplies
- Set patients up on heart monitors and stress test
Phlebotomist / Medical Assistant
Freeman Hospital
01.2003 - 01.2007
- Handled all blood draws
- Run lab tests, UA ,drug screens, health screenings
- One on one patient care with daily needs
- Obtain patient history
Lead Customer Service Representative
Harrington Benefits
01.1998 - 01.2001
- Trained and mentored new representatives, fostering a collaborative team environment.
- Collaborated with cross-functional teams to optimize service delivery and address client needs effectively.
- Maintained knowledge of industry regulations and company policies to ensure compliance in all interactions.
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Established positive relationships with clients through regular follow-ups and personalized service offerings.
- Reviewed associate performance to identify training needs.
- Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
- Conducted regular team meetings to share best practices, discuss challenges, and foster a collaborative work environment.
- Maintained high-quality standards by regularly monitoring calls and providing constructive feedback to team members.
- Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.
- Collaborated with cross-functional teams to ensure seamless communication and coordination for customer inquiries.
- Boosted employee morale through recognition programs that rewarded outstanding performance in customer service.
- Developed and implemented training programs to improve staff knowledge and skills, leading to increased productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
Phlebotomist / Unit Secretary
St. John’s Hospital
01.1994 - 01.1997
- Collected blood samples using venipuncture and capillary methods, ensuring patient comfort and safety.
- Maintained accurate records of specimen collection, processing, and delivery to laboratory for testing.
- Collaborated with healthcare teams to ensure effective communication regarding patient needs and test requirements.
- Implemented quality control measures to enhance accuracy in labeling and handling of specimens.
- Coordinated with laboratory staff to resolve discrepancies in test orders or sample issues promptly.
- Advocated for continuous improvement initiatives within the phlebotomy department to enhance operational efficiency.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
- Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.
- Assisted in development of phlebotomy training manual, standardizing procedures and improving training efficiency.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
Education
Registered Medical Assistant - Registered Medical Assistant
Franklin Technology Center
Joplin, MO12.2001
Skills
- Self-motivated with an involved style of leadership
- Community outreach
- Needs assessments
- Care coordination
- Patient navigation
- Crisis intervention
- Health fair organization
- Training and mentorship
- Public outreach
- Referral coordination
- Home visiting
- Resource advocacy
- Medical assessment mastery
- Encounter documentation
- Healthcare advocacy
- Substance abuse treatment coordination
- Mental health care assistance
- Community education
- Critical thinking
- Relationship building
- Individual and community advocacy
- Case needs assessments
- Social services application assistance
- Electronic medical record software
- Health fair participation
- Work planning and organization
- Group discussions
- Client and community service
- Conducting home visits
- Health service referrals
- Excellent communication
- Multitasking
- Problem-solving
Certification
RMA- Registered Medical Assistant
through AAH .(American Allied Health)
Timeline
Community Health Worker II /NRMA
Mercy Hospital
02.2020 - Current
NRMA- Registered Medical Assistant / Receptionist
Dr. D Seidl MD & Dr. Geoffery Graham DO
03.2012 - 02.2020
Advanced Medical Office Assistant / Receptionist
Dr. Dennis Smith MD
01.2007 - 05.2011
Phlebotomist / Medical Assistant
Freeman Hospital
01.2003 - 01.2007
Lead Customer Service Representative
Harrington Benefits
01.1998 - 01.2001
Phlebotomist / Unit Secretary
St. John’s Hospital
01.1994 - 01.1997
Registered Medical Assistant - Registered Medical Assistant
Franklin Technology Center