Michele Jonas
Roslyn,PA
Summary
Experienced with managing office communications, schedules, and records. Utilizes strong organizational and multitasking skills to ensure smooth office operations. Track record of effective communication and problem-solving in dynamic environments.
Overview
22
22
years of professional experience
Work History
Secretary
Abington Township
11.2014 - Current
- Handles sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answers multi-line phone system and enthusiastically greeted callers.
- Maintains daily report documents, memos and invoices.
- Schedules inspections and conducted required follow-up.
- Responds to emails and other correspondence to facilitate communication and enhance business processes.
- Provides clerical support to company employees by copying, faxing, and filing documents.
- Maintains accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Updates spreadsheets and databases to track, analyze, and report on performance and sales data.
- Oversees inventory of office supplies, ensuring availability and cost-efficiency.
- Assists coworkers and staff members with tasks on daily basis.
- Manages paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacts with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opens and properly distributed incoming mail to promote quicker response to client inquiries.
- Facilitates timely delivery of projects to meet organizational and departmental objectives.
Lead Pharmacy Technician
Giant Food Stores
01.2003 - 11.2014
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Maintained drug inventory levels by ordering necessary medications and supplies.
Education
High School Diploma -
Abington High School
Abington, PA06-1991
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Appointment scheduling
- File management
- Document preparation
- Calendar management
- Schedule management
- Multi-line phone systems
- Complex Problem-solving
- Payroll processing
- Spreadsheet management
- Supply ordering
- Payroll administration
- Mail distribution
- Database administration
- Accounts receivable and payable
- Managing purchasing activities
- Database management
- Record preparation
- Inventory purchasing
- Inter-office communications
- Expense tracking
- Accounts payable
- Timekeeping systems
- Prioritization and time management
- Fast learner
- Critical thinking
Timeline
Secretary
Abington Township
11.2014 - Current
Lead Pharmacy Technician
Giant Food Stores
01.2003 - 11.2014
High School Diploma -
Abington High School
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