Michele Jordan McCoy
Daytona Beach,FL
Summary
Experienced Customer Service Rep with over 30 years of experience in Sales and Merchandising. Excellent reputation for resolving problems and improving customer satisfaction. I am dependable and a quick learner.
Overview
28
28
years of professional experience
Work History
Customer Service/Inside Sales Representative
Blevins Inc.
Jacksonville, FL
02.2016 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times using telephone switchboard.
- Data entry, 10 key, Outlook, Word, Excel, Prophet 21, Invoicing, Shipping,Receiving, Order Entry, Cold Calls, Accounts Receivable, Accounts Payable, and Return Merchandise Logging.
Financial Coordinator/Front Desk
Island Dentistry
Fleming Island, FL
08.2016 - 02.2020
- Answered questions over phone and in-person regarding billing, scheduling and treatment.
- Contacted insurance carriers to discuss policies and individual patient benefits.
- Explained insurance benefits, fees and procedures to patients.
- Updated patient medical history and input new patient information.
- Processed and presented treatment plans to patients while keeping daily acceptance log.
- Received payments, balanced cash box daily,processed checks and credit card payments and prepared nightly bank deposit.
- Eaglesoft, Word, Excel, Power Point, 10 Key, Scheduling Institute 5 Star Certified, Celebration Committee.
Sales Representative/Product Merchandiser
Mondelez International
Jacksonville, FL
10.2001 - 09.2015
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product and seasonal displays.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives and merchandisers.
- Scheduled merchandisers daily per territory deliveries.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Member Services Specialist
Costco Wholesale
Orlando, FL
11.2010 - 04.2012
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended memberships and credit cards to customers, thoroughly explaining details.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Word, Excel, Outlook, Power Point, AS400 & 10 Key Data Entry
Front End Manager/Back Office Associate
Publix Supermarkets
Orlando, FL
01.1991 - 01.1994
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email or in-person to provide information.
- Supervised 15-20 employees, maintained daily work reports and reviews.
- Developed work schedules and resolved schedule conflicts.
- Balanced cash tills at the end of shifts and prepared nightly deposits and reports.
Education
General Studies
Valencia College
Orlando, FL5 Star Certification - Customer Service
Scheduling Institute
Atlanta, GA08.2017
Power Point -
Dale Carnegie Course
Orlando, FL01.1998
High School Diploma -
Dr. Phillips High School
Orlando, FL06.1991
Skills
- Creative Problem Solving
- Responding to Difficult Customers while remaining Calm and Professional
- Efficient and Detail-Oriented
- Customer Retention Strategies
- Upbeat and Positive Personality
- Dependable
- Planogram Implementation
- Product Merchandising
- Inside Sales and Outside Sales
- Scheduling
- Order and Refund Processing
- Customer Data Confidentiality
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Multitasking and Prioritization
- Customer Account Management
- Invoice Preparation and Processing
- Peer Training
- Microsoft Office, Word, Excel, Outlook, Power Point, Prophet 21, 10 Key, Invoicing, Shipping, Receiving, Accounts Payable, Accounts Receivable, AS400, Telephone Switchboard, Inside Sales, Outside Sales, Eaglesoft, Medical Insurance Verification, Lotus, JD Edwards, MTRACKS
Timeline
Financial Coordinator/Front Desk
Island Dentistry
08.2016 - 02.2020
Customer Service/Inside Sales Representative
Blevins Inc.
02.2016 - 05.2022
Member Services Specialist
Costco Wholesale
11.2010 - 04.2012
Sales Representative/Product Merchandiser
Mondelez International
10.2001 - 09.2015
Front End Manager/Back Office Associate
Publix Supermarkets
01.1991 - 01.1994
General Studies
Valencia College
5 Star Certification - Customer Service
Scheduling Institute
Power Point -
Dale Carnegie Course
High School Diploma -
Dr. Phillips High School