Michele Cleveland
Las Vegas,NV
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
With 10 years of history as health care professional, with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Personable Office Administrator with 20+ years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
32
32
years of professional experience
Work History
Health Unit Coordinator
UCLA Medical Center
10.1991 - 08.2000
- Welcome admitting and transferred patients.
- Provided concierge service to assist patients and families and direct them to available resources.
- Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
- Communicated with patients, ensuring that medical information was kept private.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Cafeteria Worker
Antelope Valley Union High School District
09.1998 - 04.2000
- Inspected appliances, commercial fryers, and ovens to verify proper working order.
- Addressed customer complaints and inquiries to verify satisfaction.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
- Tracked meal purchases and accepted payments at cash register.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Follow all proper handling procedures for prepared foods, ingredients and leftovers.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Prepared ingredients and recipe components ahead of time.
- Worked salad and dessert stations at busy cafeteria.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Greeted students and assisted with order.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Provided exemplary service to students, staff and visitors.
- Cleaned and sanitized surfaces, tools and equipment.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Processed payments for orders and provided customers with change.
- Served food according to temperature, safety and presentation guidelines.
Office Administrator
Advance Auto Glass
09.2001 - 02.2014
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Edited documents to improve accuracy of language, flow, and readability.
- Interacted with customers by phone, email, or in-person to provide information.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Handled insurance claims and pricing to insure the customer always received the best product
Human Resources Manager
Hotel Angels
03.2014 - 03.2017
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Structured compensation and benefits according to market conditions and budget demands.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Motivated employees through special events and incentive programs.
- Recruited top talent to maximize profitability.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
Clerk Specialist
San Diego County Health And Human Services Agency
08.2017 - 04.2018
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Processed documents and materials to disseminate information to appropriate parties.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Interacted with customers by phone, email, or in-person to provide information.
- Edited and proofread documents for accuracy and completeness.
- Assisted customers with sign off and fingerprinting for government issued benefits.
- Directed clients to the correct dept and made sure that the flow of staff and clients were always moving at a steady pace.
Independent Consultant
Kyani International
04.2019 - Current
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Supported clients with business analysis, documentation, and data modeling.
- Aligned closely with business owners and employees to gather information and gain operational insight.
- Kept consistent inventory and placed orders for new product stock.
- Attended mentorship training on Zoom daily
- Social Media training to engage with followers and potential clients.
- Work remotely to build and promote my business and nutrient products.
Education
No Degree - Business Communications
Los Angeles Trade Technical College
Los Angeles, CANo Degree - Film And Video Production
Palomar College
San Marcos, CASkills
- Privacy and Confidentiality
- Leadership Techniques
- Identification Checks
- Evaluate Practices
- Fee Processing
- Document Review
- Records Maintenance
- Cause of Action Determination
- Mentoring
- Paperwork Preparation
- Business Operations
- Prioritization
- Maintaining Clean Work Areas
- Vendor Selection
- Customer Service and Assistance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Independent Consultant
Kyani International
04.2019 - Current
Clerk Specialist
San Diego County Health And Human Services Agency
08.2017 - 04.2018
Human Resources Manager
Hotel Angels
03.2014 - 03.2017
Office Administrator
Advance Auto Glass
09.2001 - 02.2014
Cafeteria Worker
Antelope Valley Union High School District
09.1998 - 04.2000
Health Unit Coordinator
UCLA Medical Center
10.1991 - 08.2000
No Degree - Business Communications
Los Angeles Trade Technical College
No Degree - Film And Video Production
Palomar College