Michele K. Dryer
North Bend,WA
Summary
The Boeing Company, Renton, WA A.O.G. Aircraft Services — Manufacturing Operations Analyst 3 2005 – Present Manufacturing Operations Analyst 3 — A.O.G. Aircraft Services (2005–Present) Lead cross-functional coordination across engineering, logistics, field service, and customer teams to rapidly resolve production constraints and minimize aircraft downtime. Manage and coach field and support personnel; set operational expectations, assign priorities, and sustain accountability, teamwork, and safety-focused behaviors. Develop and execute project and process plans for AOG repairs, surveys, and warranty work; translate customer and facility requirements into actionable work packages and timelines. Acquire and manage resources for projects: issue Levels of Authority, generate charge lines, and coordinate parts ordering and supplier actions to accelerate repairs. Provide technical oversight and approval of repair approaches and processes in collaboration with Team Captains and Field Service Reps. Lead continuous improvement initiatives by compiling multi-source data (labor, airfare, parts, travel) to identify trends, cost drivers, and opportunity areas for process optimization. Maintain and report Key Performance Indicators related to AOG activity, including schedule adherence, time-on-ground, cost-to-closure and compliance metrics to support leadership decision-making. Partner with internal stakeholders and external suppliers to manage complex immigration, international tax programs and logistics that enable global deployments and ensure regulatory compliance. Plan large-scale events and readiness activities to align team objectives and sustain program momentum; responsible for recordkeeping for FAA, government and Boeing audits. During contingency operations (e.g., union strike), rapidly adopted new systems and supported factory expedite logistics to sustain supply continuity. Proficient with Microsoft Office; experienced with KPI management across Safety, Quality, Delivery and Cost. Experience with data analysis, collaborative problem solving, stakeholder relationship building and continuous improvement using structured approaches consistent with BPS.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Manufacturing Operations Analyst 3
The Boeing Company
01.2005 - Current
- Lead cross-functional coordination across engineering, logistics, field service, and customer teams to rapidly resolve production constraints and minimize aircraft downtime.
- Manage and coach field and support personnel; set operational expectations, assign priorities, and sustain accountability, teamwork, and safety-focused behaviors.
- Develop and execute project and process plans for AOG repairs, surveys, and warranty work; translate customer and facility requirements into actionable work packages and timelines.
- Acquire and manage resources for projects: issue Levels of Authority, generate charge lines, and coordinate parts ordering and supplier actions to accelerate repairs.
- Provide technical oversight and approval of repair approaches and processes in collaboration with Team Captains and Field Service Reps.
- Lead continuous improvement initiatives by compiling multi-source data (labor, airfare, parts, travel) to identify trends, cost drivers, and opportunity areas for process optimization.
- Maintain and report Key Performance Indicators related to AOG activity, including schedule adherence, time-on-ground, cost-to-closure and compliance metrics to support leadership decision-making.
- Partner with internal stakeholders and external suppliers to manage complex immigration, international tax programs and logistics that enable global deployments and ensure regulatory compliance.
- Plan large-scale events and readiness activities to align team objectives and sustain program momentum; responsible for recordkeeping for FAA, government and Boeing audits.
- During contingency operations (e.g., union strike), rapidly adopted new systems and supported factory expedite logistics to sustain supply continuity.
Travel Consultant / AOG Travel Lead
Boeing Travel Management Company
01.1996 - 01.2005
- Coordinated complex, time-sensitive travel and logistics for executive and AOG field teams worldwide; ensured operational readiness and compliance with company policies.
- Served as primary liaison between executive/customer stakeholders and operational teams, delivering concise briefings and travel cost reconciliations for leadership.
Tour Coordinator and Reservation Agent
Schwartz Tours
10.1992 - 03.1996
- Coordinated group tours and arranged individual ski packages to various ski resorts to both domestic and international locations. Negotiated and communicated with various vendors, to arrange contracted wholesale rates for discounted travel packages. Vendors included individual ski resort management & facilities, hotels, car rental, airline, bus, train and other travel related merchants. Tour guide escort on various ski package tours ranging from 20 – 50 people to both domestic and international ski resorts. Event planner for tours and packages.
Education
Business Administration, Criminal Law & Justice, Journalist / Newspaper
Shoreline Community College
Seattle, WA01.1991
High School - undefined
Juanita High School
Kirkland, WA01.1990
Skills
- Leadership & People Development: team building, coaching, performance management
- Cross-functional Partnership: suppliers, engineering, logistics, customers, HR, disability management
- Process & Project Management: planning, resource allocation, procedural documentation
- Data Analysis & Reporting: KPI tracking, multi-source reconciliation, executive-level report outs
- Boeing Production System (BPS): process improvement, standardized work, problem solving (preferred/experienced)
- Safety & Compliance: DOT/FAA, DFW, security clearances, audit readiness
- Systems & Tools: Microsoft Word, Excel, PowerPoint, Outlook, ARIBA, travel/expense platforms
Accomplishments
- Reduced AOG response lead time by streamlining charge line issuance and parts escalation processes.
- Implemented consolidated reporting for labor and travel costs that improved billing accuracy and enabled better program cost control.
- Established repeatable processes for international deployments, improving compliance and reducing travel-related delays.
Certification
SST Accredited Travel Industry Trade School, Bellevue, WA
Graduated/Certificate 1992
Timeline
Manufacturing Operations Analyst 3
The Boeing Company
01.2005 - Current
Travel Consultant / AOG Travel Lead
Boeing Travel Management Company
01.1996 - 01.2005
Tour Coordinator and Reservation Agent
Schwartz Tours
10.1992 - 03.1996
High School - undefined
Juanita High School
Business Administration, Criminal Law & Justice, Journalist / Newspaper
Shoreline Community College
Continuing Education
- Women in Aviation Conference, 2019-01-01, Long Beach, CA, Using Currencies to Influence Outcomes, Women Empowerment, Perspective vs Perception, Positive Leadership, Defrag your Brain, Boeing Only Education Sessions
- Administrative Professionals Conference, 2008-01-01, San Antonio, TX, Manage Up – Creating a Partnership, Excel Office Professional, Leadership through Inclusion
- Administrative Professionals Conference, 2006-01-01, Las Vegas, NV, Leading People with Confidence, Women Empowering Women, Public Speaking – Know Your Audience