Michele Keller
Clarksville,TN
Summary
Customer Care Representative with notable background in customer service, demonstrating strong problem-solving and communication skills. Experienced in providing top-notch support to customers, resolving inquiries efficiently and maintaining high levels of satisfaction. Proven ability to make significant improvements in customer experience by applying proactive listening and empathy in interactions.
Overview
20
20
years of professional experience
Work History
Market Delivery Associate
Lowes XDT
Nashville, TN
02.2023 - Current
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Assisted with customer inquiries related to product information, order status, returns and exchanges.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Ensured that all customer queries were handled quickly and professionally.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Navigated through computer systems to review information and respond appropriately to callers.
Caregiver
Silver Angels
Clarksville, TN
05.2021 - 01.2023
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Followed safe lifting and transferring techniques to transport residents.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Department Manager
Walmart
Clarksville, TN
02.2019 - 01.2021
- Ensured compliance with all safety regulations in the workplace.
- Reviewed completed work to verify consistency, quality and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Followed safety protocols and company processes and procedures.
- Worked closely with sales associates to complete tasks.
- Handled shift overstock, restocking and inventory control.
Cashier, Customer Service, and Sales Associate
Walmart
Clarksville, TN
05.2004 - 01.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Placed special orders or called other stores to find desired items.
- Exchanged merchandise for customers and accepted returns.
- Recommended, selected and located merchandise based on customer desires.
- Organized store by returning merchandise to proper areas and restocked displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education
GED -
Adult Education Center Greenwood Complex
Clarksville, TN03-2014
Skills
- Customer Service
- Positive Attitude
- Problem-Solving
- Courteous and polite demeanor
- Attention to Detail
- Dependable and reliable
- Email correspondence
- Inbound Customer Service
- Complaint Handling
- Documentation And Reporting
- Multitasking
- Phone Etiquette
- Technical Proficiency
- Delivery Scheduling
- Excel spreadsheets
Timeline
Market Delivery Associate
Lowes XDT
02.2023 - Current
Caregiver
Silver Angels
05.2021 - 01.2023
Department Manager
Walmart
02.2019 - 01.2021
Cashier, Customer Service, and Sales Associate
Walmart
05.2004 - 01.2019
GED -
Adult Education Center Greenwood Complex
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