Michele Kelley
HUTTO,TX
Summary
Proven leader with a track record of strategic growth and community impact at Chris Kelley Foundation, showcasing exceptional team leadership and strategic thinking. Demonstrated success in enhancing client engagement and community outreach, with a commitment to ethics and integrity. Achieved significant operational efficiencies and fostered strong partnerships, driving innovative solutions to meet community needs.
Overview
26
26
years of professional experience
Work History
Founder & President
Chris Kelley Foundation
04.2017 - Current
- Developed strong partnerships with other businesses to allow for sponsorships and more significant opportunities for growth.
- Established a successful non-profit by identifying community needs and developing solutions.
- Delivered exceptional customer service by addressing concerns promptly and effectively resolving issues.
- Led the strategic planning process to define business goals and ensure alignment across the board of directors.
- Championed continuous improvement efforts within the organization, streamlining operations for increased efficiency.
- Developed key operational initiatives to drive and maintain business growth in an effort to help more families in need.
- Guided board members through periods of change by providing clear communication on expectations and objectives moving forward.
- Created organization's mission and vision statements for use by our board of directors.
- Implemented efficient operational processes to optimize productivity and resource allocation.
- Cultivated loyal sponsor base through personalized marketing campaigns.
- Represented organization at conferences and events.
- Established and maintained strong relationships with sponsors, donors and first responder and military families.
Juvenile Probation Officer
Williamson County Juvenile Services
03.2008 - 04.2016
- Managed caseloads effectively by prioritizing tasks, utilizing time management skills, and maintaining organized case files.
- Promoted department's mission and procedures to community organizations, school officials and law enforcement.
- Collaborated with police detectives, child welfare organizations and district attorneys to resolve cases and protect juvenile individuals.
- Coordinated with mental health professionals to address substance abuse concerns and emotional well-being among juveniles under supervision.
- Participated in ongoing professional development opportunities to stay current on trends, research, and best practices in the field of juvenile justice.
- Strengthened family dynamics for successful rehabilitation by providing resources and support to both juveniles and their families.
- Investigated juveniles' activities, school attendance and employment.
- Assisted young people in developing realistic goals for their future while supporting them throughout the process of achieving those objectives.
- Assessed home situations to determine need for removal of client from current home.
- Reduced recidivism rates through targeted interventions and appropriate referrals to community-based programs.
- Improved juvenile probation outcomes by implementing evidence-based practices and individualized case management plans.
- Contributed to a safe and supportive work environment by actively participating in team meetings, offering constructive feedback, and sharing knowledge with colleagues.
- Conducted thorough assessments of juvenile offenders to determine risk levels, needs, and appropriate supervision strategies.
- Transported juveniles between detention centers, schools and medical institutions.
- Visited homes of youth offenders and resolved family issues.
- Ensured timely completion of required reports for courts, demonstrating compliance with all stipulated deadlines and attention to detail.
- Established positive rapport with juveniles under supervision, fostering trust and open communication while maintaining professional boundaries.
- Enhanced community safety by closely monitoring and supervising juveniles on probation, ensuring compliance with court-ordered conditions.
- Developed safety plans and strategic interventions to address specific issues.
- Conducted investigations into violations and other allegations.
Drill Instructor
Williamson County Juvenile Services
07.2004 - 03.2008
- Upheld high standards of conduct among juveniles by enforcing disciplinary measures when necessary while also providing guidance for positive behavior changes.
- Facilitated strong bonds between fellow Drill Instructors which led increased collaboration on daily schedules.
- Improved juvenile behavior through focused attention on individual struggles and tailored support strategies.
- Contributed to higher levels of physical fitness among juveniles by developing challenging but achievable workout routines tailored to individual needs.
- Created a supportive learning environment by fostering open communication between instructors and juveniles.
- Mentored new Drill Instructors in effective teaching techniques, enhancing the overall quality of instruction provided to juveniles.
- Ensured adherence to safety protocols during all training activities, minimizing injuries and accidents.
- Proactively addressed potential issues before they escalated into larger problems through constant monitoring and evaluation throughout the day-to-day operations of the training cycle.
- Provided coaching and mentoring to juveniles.
- Led CPR and First Aid training programs for operations for all employees at Juvenile Services.
Customer Service Representative
Green Tree Servicing, LLC
11.2002 - 01.2004
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for services, and company information.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Maintained a thorough knowledge of their loan and services to provide accurate information to customers.
- Detailed payment options and explained payments and loan agreement details to customers.
Security Forces Leader
United States Air Force, USAF
08.1998 - 11.2002
- Knowledgeable of existing emergency response plans, making necessary updates to align with best practices and industry standards.
- Served as a trusted liaison between senior leadership and Security Forces personnel, ensuring clear communication of expectations and objectives.
- Managed crisis situations effectively, employing sound decision-making skills under pressure to maintain safety and orderliness.
- Developed strong relationships with local law enforcement, facilitating cooperation in emergency situations.
- Established rigorous performance metrics for Security Forces personnel, driving continuous improvement in key areas such as response time and incident prevention.
- Patrolled grounds to monitor status and safety of premises.
- Responded to emergency situations quickly and calmly for professional support.
- Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
- Monitored personnel access and maintained accurate security records.
- Identified and reported suspicious activity to prevent security incidents.
- Investigated incidents and wrote detailed reports for superior review.
Education
Bachelor of Science - Human Resources Management
Colorado Technical University
Colorado Springs, CO11.2007
Skills
- Team Leadership
- Strategic Thinking
- Marketing
- Entrepreneurial and Innovative
- Ethics and integrity
- Client Engagement
- Team Engagement
- Goal Setting
- Growth Mindset
- Community Outreach
Timeline
Founder & President
Chris Kelley Foundation
04.2017 - Current
Juvenile Probation Officer
Williamson County Juvenile Services
03.2008 - 04.2016
Drill Instructor
Williamson County Juvenile Services
07.2004 - 03.2008
Customer Service Representative
Green Tree Servicing, LLC
11.2002 - 01.2004
Security Forces Leader
United States Air Force, USAF
08.1998 - 11.2002
Bachelor of Science - Human Resources Management
Colorado Technical University
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