Summary
Overview
Work History
Education
Skills
Timeline
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Michele Kerbow

Monticello,GA

Summary

Highly-motivated employee with desire to take on new challenges and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Proven expertise in conducting in-depth internal audits and devising successful improvement strategies. Methodically evaluated documents and initiated corrections in compliance with established standards.

Overview

22
22
years of professional experience

Work History

Customer Service Representative

City of Monticello
Monticello, GA
10.2022 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.

OPERATIONS COORDINATOR

Shiloh Christian Academy
Newborn, GA
10.2009 - 03.2017
  • Oversaw daily operations of school functions
  • Designed processes to engage families and community members in student learning and bolster attendance at events
  • Fostered positive school culture and promoted safety for students and school personnel
  • Coordinated with school personnel, parents and students to determine disciplinary actions for behavioral issues
  • Facilitated staff meetings to convey policy changes and hear employee input
  • Cultivated positive relationships with parents and staff to facilitate school operations and student success
  • Enforced school rules for attendance, discipline and honesty and safety.

Loan Compliance Auditor

First Georgia Community Bank
Jackson, GA
06.2003 - 03.2007
  • Reviewed internal controls to ensure compliance with applicable laws and regulations.
  • Conducted risk assessment analysis of the organization's operations, systems, and procedures.
  • Identified areas of non-compliance and recommended corrective action plans.
  • Documented findings from reviews conducted in accordance with accepted auditing standards.
  • Identified and evaluated compliance risks within the organization.
  • Conducted interviews with management personnel to review existing processes and procedures.
  • Monitored implementation of corrective actions in response to audit recommendations.
  • Investigated any potential non-compliance issues raised by stakeholders or employees.
  • Coordinated with external auditors during annual reviews.
  • Participated in training sessions designed to educate staff about compliance matters.
  • Maintained up-to-date knowledge of relevant laws, regulations, standards, and best practices.
  • Maintained detailed database of compliance data, activities and actions taken.

Human Resources Assistant

First Georgia Community Bank
Jackson, GA
09.2001 - 06.2003
  • Created, organized and maintained employee personnel files to keep sensitive data secure
  • Conducted employment verification and background investigation to facilitate hiring process
  • Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations
  • Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues
  • Processed paperwork related to grievances, performance evaluations, classifications and employee leaves of absence
  • Coordinated new employee onboarding with orientation scheduling and preparation
  • Assisted with administering employee benefit programs and worker's compensation plans
  • Coordinated the purchase and sale of bank stock for board members and employees.

Education

Certified Paralegal -

Gwinnett Technical College
05.1990

Skills

  • Operations Oversight
  • Decision Making
  • Records Organization and Management
  • Problem-Solving
  • Public Interaction
  • Detail-Oriented
  • Oral and Written Communication
  • Office Administration
  • Complaint Resolution
  • Time Management
  • Creative Thinking
  • Policy Compliance
  • Regulations and Compliance
  • Employee Training
  • Clear Communication
  • Team Collaboration

Timeline

Customer Service Representative

City of Monticello
10.2022 - Current

OPERATIONS COORDINATOR

Shiloh Christian Academy
10.2009 - 03.2017

Loan Compliance Auditor

First Georgia Community Bank
06.2003 - 03.2007

Human Resources Assistant

First Georgia Community Bank
09.2001 - 06.2003

Certified Paralegal -

Gwinnett Technical College

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Michele Kerbow