MICHELE KING
Coral Springs,FL
Summary
Offering 22 years of experience in customer service, human resources, and interpersonal relations and with a strong background in organizational skills, I am aiming to use these skills as a part of a dynamic company in which I can learn and share my knowledge for its advancement and the satisfaction of prospective customers.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Cash Application Specialist
Unique Wholesales
03.2023 - Current
- Post daily payments including lockbox, checks, credit card payments and automated clearing house (ACH) credit transfers to customer accounts
- Identify daily unapplied amounts, post to customer accounts
- Daily Collections activity to ensure consistent cashflow
Accounts Receivables Specialist
Masa Global
05.2020 - 02.2023
- Post member payments to their accounts Respond to group/member queries
- Add, cancel, or update members with relevant information
- Process credit card transactions via Forte application
- Format excel payment files for processing electronically Maintain a daily spreadsheet of collections
Accounts Receivables Specialist
Masa Global
01.2020 - 04.2020
- (covid-19 layoff)
- Posted member payments to their accounts Responded to group/member queries
- Added, canceled, or updated members with relevant information Maintained a daily spreadsheet of collections
Loan Servicing Officer
Students’ Loan
01.2005 - 01.2018
- Monitored approximately 400 accounts to ensure consistent payments and closure in order to maintain a current status and minimize monetary loss to the company
- Validated client requests for demographic changes and examined required documentation
- Negotiated appropriate and viable repayment options with debtors and recommended them for approval
- Performed necessary paperwork for graduation date and guarantor changes and accounts placed into immediate repayment
- Acted as interim supervisor for call center and oversaw the duties of 8 call agents.
Call Center Representative
Jamaica Public Service
01.2001 - 01.2005
- Dealt with customer queries timely and in an organized manner
- Processed on average 18 contracts per day for electronic service applications
- Reported emergency calls to the dispatch center
- Entered 50 electrical certificates and service orders on a daily average.
Education
Bachelor of Arts - Business Administration, Human Resources Management
Excelsior Community College
Kingston, Jamaica2012
Skills
- Account updating
- Analytical
- Invoice Verification
- Cash Management
- Discrepancy Resolution
- Customer Service
- Account Reconciliation
- Collections processing
- Correspondence
Certification
Written and Verbal Communication Advanced
Customer Service Advanced
Time Management Advanced
Organization Advanced
Customer Analysis Advanced, Certificate of Participation in the People Serve Customer Information System Banner 2.6
Certificate in GIFT Service Training
Certificate in Microsoft Excel Training
Additional Information
- ADDITIONAL INFORMATION , Customer Service Representative of the Year 2001-2002 (JPS Call Center) Employee of the Month (Students’ Loan Bureau- June 2013 and October 2014)
Timeline
Cash Application Specialist
Unique Wholesales
03.2023 - Current
Accounts Receivables Specialist
Masa Global
05.2020 - 02.2023
Accounts Receivables Specialist
Masa Global
01.2020 - 04.2020
Loan Servicing Officer
Students’ Loan
01.2005 - 01.2018
Call Center Representative
Jamaica Public Service
01.2001 - 01.2005
Bachelor of Arts - Business Administration, Human Resources Management
Excelsior Community College