Michele King
New York,NY
Summary
Operations Manager and talented leader with many years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
16
16
years of professional experience
Work History
Operations Manager Executive Assistant
Tempositions Group of Companies/School Professional (various assignment)
2016.05 - Current
- Provided heavy calendar management for School Principal and Director of School Operation calendars
- Managed team of 5 direct reports and 5 in-direct reports; performed quarterly evaluations and managed performance appraisal process.
- Assisted in ensuing all non-instructional aspects of school; main office operations, facilities, purchasing, student transportation, food services, janitorial/maintenance work, and emergency/safety procedures.
- Implemented operational systems allowing educators/academic leaders to focus on scholars education and performance.
- Managed internal budget; aligned inventory management system to reduce waste spending and maintained school budget.
- Managed school's assets and supply inventory, using Asset Manager to track all annual purchasing of furniture, equipment, and school supplies for new school year.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Planned and executed school events, school trips and related gatherings to strategically increase flow to school and maximize class rosters.
- Performed data entry and provided oversight (including troubleshooting) to operational team on primary databases; ATS, Illuminate, PowerSchool (SIS), School Mint and Clever.
- Completed quarterly Per Pupil Invoices for School to ensure timely payment.
- Planned and executed school wide fire drills and bus drills to maintain compliance; update school safety plan annually.
- Conducted audits of student records to ensure required documentation is present; admission, discharge and immunization records.
- Collaborated and maintained relationships with co-located entities; school nurse and staff.
- Worked through Pandemic; designing and implementing systems and directly assisting IT Director in deploying remote academic model. In addition, executed reopening of school building IAW state approved reopening plan, implementing safety measures and new procedures for arrival, lunch, recess, bathroom breaks, and dismissals
Operations Executive Assistant/Project Coordinator
Superior Staffing Resources (various assignment)
2013.09 - 2016.05
- Supported CFO/SVP with internal communication, meeting with all team and HR leaders, attended to staff needs ensuring any problems were resolved
- Managed company calendar and ensured deadlines were being met
- Kept CFO abreast of current company climate (employee wellbeing, project statuses, new proposals
- Worked with team leaders by organizing and coordinating staff functions and activities to presented to senior staff and executives for approval
- Coordinated strategic business initiatives and guided to completion
- Worked with or lead cross-functional teams in daily operations, helped overseeing projects of high importance
- Built strong relationships with employees and overseen their progress, noting any issues or successes
- Helped coordinate business wide procedures and worked to improve existing processes for maximum clarity, efficiency, and success
- Attended executive board meetings and delivered progress reports to CFO/SVP.
- Trained and guided team members to maintain high productivity and performance metrics.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Operations Manager Executive Assistant
Office of the Mayor, Build It Back Recovery Program
2011.01 - 2013.07
- Managed contractor relationships, facilitated training focused on creating, compiling, analyzing feasibility reports, and uploading clients' documents in SharePoint
- Led executive-level assistance activities such as preparing labels for mass mailings, merging mail, office administration, client service delivery, and project management
- Contributed to redesign of spreadsheets with quoting data to generate hurricane protection construction project quotes valued at $100K with efficiency and accuracy
- Launched door-to-door outreach assistance program for senior citizens.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Operations Executive Assistant
MortgageIT Holdings Inc. a Subsidiary of Deutsch Bank
2008.04 - 2010.09
- Delivered executive level assistance to Vice President including calendar management, meeting logistics, travel arrangement, expense reporting, and event planning
- Liaised with and served as point of communication between company teams and external resources, to ensure that all aspects of project were organized and in conformance with timeline and deliverables requirement
- Coordinated with internal and external resources to analyze project progress and, when necessary, adapt scope or timeline to achieve optimal results
- By developing and maintaining project performance database that tracks overall progress and achievement of milestones
- Reported project risks and outcomes to appropriate management channels and escalated issues according to project work plan
- Helped in building skill sets of team members and sharing learnings with other employees
- By assigning roles and tasks to team members based on their individual strengths and abilities
- Noted Accomplishments: Developed inventory management process by researching and securing contracts with cost-effective vendors for key products and services achieving 40% reduction in emergency ordering
- Coordinated and executed logistics for event fundraising $50K+ for St Jude's Children and Susan B Keller for Breast Cancer Research.
- Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction.
- Prepared annual budgets with controls to prevent overages.
- -Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
Education
Doctor of Business Administration In Progress - Business Administration And Management
Touro University Worldwide
Los Alamitos, CA06.2025
MBA - Health Administration & Human Resource Management
Touro University Worldwide
Los Alamitos, CA06.2022
Bachelor of Science - Business Administration in Management
Boricua College
Bronx, New York12.2020
Skills
- Project management
- Process improvement
- Strategic planning
- Budgeting and financial management
- Customer service strategy
- Team leadership and collaboration
- Employee training and development
- Performance management
- CRM system implementation
- Vendor management and contract negotiation
- Employee benefits and HR collaboration
- Cross-functional stakeholder management
- Data analysis and reporting
Timeline
Operations Manager Executive Assistant
Tempositions Group of Companies/School Professional (various assignment)
2016.05 - Current
Operations Executive Assistant/Project Coordinator
Superior Staffing Resources (various assignment)
2013.09 - 2016.05
Operations Manager Executive Assistant
Office of the Mayor, Build It Back Recovery Program
2011.01 - 2013.07
Operations Executive Assistant
MortgageIT Holdings Inc. a Subsidiary of Deutsch Bank
2008.04 - 2010.09
Doctor of Business Administration In Progress - Business Administration And Management
Touro University Worldwide
MBA - Health Administration & Human Resource Management
Touro University Worldwide
Bachelor of Science - Business Administration in Management
Boricua College
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