Michele Kirby
Baltimore,MD
Summary
I am a hard worker. I take full time care of my mom that's going to be 95. Very friendly, sociable. Want a good paying job. Dealt with customers of all kind all time. Always try to keep customers happy no matter the situation.
Overview
19
19
years of professional experience
Work History
Picker, Packer, Stower
Amazon
04.2020 - 09.2022
- Worked with Job title and Type departments to fix bottlenecks in packaging and Type delays.
- Reviewed shipping and receiving documents with Number% accuracy for Type products.
- Maintained safety and efficiency to maximize overall productivity and increase stowing rates by Number%.
- Recorded daily progress using Software and examined data to identify and rectify problems in productivity.
Baltimore Sun
Baltimore Sun
11.2000 - 01.2014
- Distributed papers in various weather conditions during early morning, typically starting at Timeframe.
- Assembled and bagged newspapers prior to delivery.
- Planned daily rounds and determined most efficient way to distribute newspapers.
- Reviewed routes and expected delivery time to determine proper order of deliveries and anticipated potential delays.
- Monitored weather and traffic conditions to adjust and update routes for maximum efficiency.
- Picked up newspapers from main facility and loaded into vehicle in preparation for deliveries.
- Loaded and unloaded newspaper bundles at distribution center.
- Collected payments from Number customers and kept meticulous records of collection details.
- Contacted prospective subscribers along route to solicit subscriptions.
- Organized and loaded deliveries of over Number newspapers in delivery vehicles.
- Improved speed of delivery by creatively rerouting for completion in Number minutes.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Immediately addressed problems with customers to promote speedy resolution.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Handled customer concerns and issues effectively by Action.
- Stayed in open communication with existing customers to offer immediate access to new products.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Maintained positive relationships with customers through Type of Skill and Type of Skill.
- Communicated regularly with Job title for delivery route details and changes.
- Navigated Number miles every week in Type vehicle to deliver Product or Service to customers.
- Drove more than Number miles per day to serve as many as Number customers per month across Location.
- Implemented policies and procedures across warehouse and shipping platforms.
- Brought in $Amount+ per month in revenue by actively promoting Product or Service throughout route.
- Increased number of customers along route by Number% within first year by Action.
Mcdonalds
Mcdonald's
09.1998 - 09.2000
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
New Deal Potical
New Deal Optical
01.1990 - 08.1990
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and greeted callers enthusiastically.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Levenson and Klein Furniture Store
Levenson And Klein
01.1989 - 01.1990
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
None. - Music.
St.Anthony Catholic High School
Baltimore, MD01.1983
Skills
- Staging and Sorting
- Conveyor Systems
- Tagging and Labeling
- Customer Order Fulfillment
- Safety Violations
- Safety Best Practices
- Performance Goals
- Customer Relations
- Checking Paperwork
- Customer Experience
- Accurate Documentation
- Picking and Processing
- Customer Satisfaction
- Work Assignments
- Cash Register Operations
Timeline
Picker, Packer, Stower
Amazon
04.2020 - 09.2022
Baltimore Sun
Baltimore Sun
11.2000 - 01.2014
Mcdonalds
Mcdonald's
09.1998 - 09.2000
New Deal Potical
New Deal Optical
01.1990 - 08.1990
Levenson and Klein Furniture Store
Levenson And Klein
01.1989 - 01.1990
None. - Music.
St.Anthony Catholic High School