Michele Kirchner

Works closely with aquisition team to merge from Thomas Pest Control to Anticimex of the Carolinas in 2022.

• Works closely with closing coordinators throughout process to keep projects in line with builders visions.
• Maintains a professional relationship with subcontractors throughout the duration of each project, keeping them informed on progress updates, scheduling and addressing any concerns as needed.
• Receives purchase orders and invoices builders upon job completion.
• Promotes positive work environment by recognizing team achievements and addressing concerns promptly.
• Consistently meet or exceededs quarterly sales goals through a combination of upselling, cross-selling and providing personalized recommendations.

Builder

• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
• Developed working relationships with internal and external customers while assisting with account management duties.
• Balanced competing priorities effectively while consistently meeting deadlines in a fast-paced work environment.
• Assisted in training new hires, sharing best practices for exceptional customer service delivery.
• Managed high call volume while maintaining a professional and friendly demeanor with all customers.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Maintained up-to-date knowledge of products, features, and promotions to better assist customers.
• Boosted sales through effective product recommendations tailored to individual customer needs.
• Increased termite warranty sales revenue by 25% identifying new market opportunities and implementing targeted sales strategies.
• Delivered excellent after-sales support, following up with customers regarding their purchases to ensure satisfaction and address any concerns proactively.

• Organized successful blood drives and educated donors about opportunities and inspired new donors to participate.
• Leveraged social media platforms to expand reach among potential donors, particularly younger demographics more likely to respond online initiatives.
• Managed a diverse portfolio of donors, ensuring regular communication and updates regarding the impact of their contributions.
• Assessed regional needs for blood donations regularly to prioritize recruitment efforts effectively.
• Consistently met targeted sales goals and exceeded goals 14 out of 19 months,
• Coordinated educational presentations at schools, churches, and other community gatherings to promote the importance of donating resources or time.
• Collaborated with marketing teams to develop impactful promotional materials for donor recruitment drives.
• Enhanced donor retention rates through personalized outreach and follow-up efforts.