MICHELE KITTRELL
South Portland,ME
Summary
Dynamic Certified Medical Assistant with extensive experience at Atlantic Digestive, skilled in HIPAA compliance and patient scheduling. Proven ability to enhance patient satisfaction through effective communication and meticulous charting. Adept at specimen collection and processing, contributing to improved healthcare outcomes while fostering a compassionate environment for patients.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Atlantic Digestive
10.2010 - Current
- Monitored vital signs, ensuring accurate documentation and timely reporting for optimal patient care.
- Coordinated appointment scheduling, optimizing clinic workflow and enhancing patient satisfaction.
- Facilitated effective patient communication, addressing inquiries and providing clear instructions regarding procedures.
- Managed medical inventory, ensuring availability of supplies and compliance with safety standards.
- Assisted in clinical procedures, supporting physicians to enhance patient comfort and procedural accuracy.
- Performed health record management, updating patient files to ensure compliance with regulations and accuracy.
- Conducted patient intake assessments, gathering medical histories to inform treatment plans.
- Educated patients on post-procedure care, improving recovery outcomes and adherence to treatment protocols.
- Maintained cleanliness of medical equipment and exam rooms, contributing to a safe healthcare environment.
- Verified patient information for accuracy, enhancing data integrity and reducing administrative errors.
- Documented patient interactions in electronic health records, ensuring comprehensive and accessible medical history.
- Collaborated with healthcare team members, contributing to multidisciplinary approaches in patient care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
Certified Medical Assistant
Nephrology Associates
2008 - 10.2010
- Provided administrative support, including managing correspondence and maintaining office organization.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
Receptionist
Gastroenterology
11.2000 - 06.2006
- Managed front desk operations, ensuring smooth daily functions and a welcoming atmosphere for patients.
- Facilitated appointment scheduling, verifying availability and confirming details with clients to minimize scheduling conflicts.
- Performed data entry and filing, maintaining accurate patient records and ensuring easy access to information.
- Coordinated visitor management, greeting and directing patients and guests to appropriate locations within the office.
- Handled call management, answering inquiries and directing calls to relevant departments promptly and efficiently.
- Utilized effective communication skills to relay important information between patients and medical staff.
Receptionist
Dr Ralph Day
06.1999 - 11.2000
- Provided assistance with office supply management, monitoring inventory levels and placing orders as needed.
- Maintained confidentiality of sensitive patient information while adhering to HIPAA regulations.
- Supported administrative tasks, including preparing documents and managing correspondence for office operations.
- Trained new reception staff on front desk procedures and patient interaction protocols to ensure consistent service.
Education
Medical Assistant - Health Care Administration
McIntosh College
Dover06-2005
High School Diploma -
Spaulding High School
Rochester, NH06-1986
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Taking vital signs
- Charting
- Calling patients with test results
- Assisting Provider's with certain exams
Certification
- CMA - Certified Medical Assistant
Timeline
Certified Medical Assistant
Atlantic Digestive
10.2010 - Current
Receptionist
Gastroenterology
11.2000 - 06.2006
Receptionist
Dr Ralph Day
06.1999 - 11.2000
Certified Medical Assistant
Nephrology Associates
2008 - 10.2010
Medical Assistant - Health Care Administration
McIntosh College
High School Diploma -
Spaulding High School